My Role: Lead UK sub-same day fresh grocery operations through rapid growth and change. Responsible for 13 sites (30-150k sq. feet) across 8 cities and an organisation of over 1000, including 45 managers. • Managed P&L with an annual operations budget of £70million. Developed and implemented a comprehensive operational strategy to drive efficiency and profitability.• Successfully shipped 100million+ multi-temperature units in 2023, showcasing operational excellence.• Transformed Prime Now (under 1-hour click to delivery q-commerce) into sub-same day Fresh (Grocery) offering, while navigating complex challenges including tripled demand, increased inventory and COVID.• Improved operational efficiency by 60% over 4 years by development and implementation of a robust logistics strategy, saving £15million in costs. • Led design and execution of facility retrofit upgrades across legacy sites to cover increased customer demand and inventory holding and initiated four new buildings, demonstrating strategic planning skills. • Delivered an outstanding 19% year-over-year efficiency improvement in 2023, by driving reduction in site variation and replicating best process and execution practice across all sites.

• Developed and implemented new peak labour planning processes, collaborating with Supply Chain, Finance and Business partners, resulting in a £500k annual cost reduction.• Innovated security processes for Prime Now, implementing a no guarding model across the UK and Europe, saving £1million annually. • Reduced on-site manager tasks by 50% within 6 months, saving £600k annually, through streamlined processes and increased on-site engagement.

• Led UK Vendor Flex across 17 third-party (3PL) sites shipping large and heavy-bulky customer orders. • Enhanced vendor capacity and customer experience, increasing capacity by 50% in 6 months to surpass the goal of shipping 200k orders per week.• Spearheaded creation of pioneering Overflow Pop-Up Warehouse model for peak only operations, opening 100k+ sq. feet sites with an average 36-day cycle, resulting in £2million+ annual cost savings.

• Managed implementation of technology solutions, including the first Box on Demand machine into UK Operations (£200k CAPEX) and transitioning Vendor Flex from paper-pick to scanning tech (£600k CAPEX).• Increased inbound and outbound efficiency by 8% within 6 months through implementation of best-practice inventory layout and pick-path optimization.