Jade Turner Email & Phone Number

Atlanta, Georgia, United States

Primarily responsible for processing incoming bills and payments for the company. Also serves as a software administrator for financial software utilized by entire company as well as curated an internal software manual to distribute across the organization. As well as, processing weekly check runs with an average of $1M+ in total ACH, checks and bank drafts. Moreover, responsible for maintaining records of all transactions, vendor management tasks, liaising with external agencies, and producing monthly financial reports and statements.

Atlanta Metropolitan Area

Reviews all invoices for appropriate documentation, accurate coding and approval prior to payment inaccordance with payment terms. Also, processes invoices, check requests, travel and expense reports; and uploads documentation into system. Provides daily updates to maintain vendor database to ensure proper 1099 filing accuracy. Maintains knowledge of the chart of accounts and workflow process to ensure timely vendor payment. Conducts weekly research and resolution of outstanding balances on vendor accounts.

Atlanta Metropolitan Area

Facilitates the completion of real estate loan applications, collect, analyze and review supporting loan documentation in accordance with loan guidelines. Works in partnership with multiple IT sources to assure the most accurate streaming of mortgage loan data collections.

Atlanta, Georgia, United States

Serves as a technical and procedural resource to assist in resolving policy/policyholder concerns. Also partners with underwriters to service agency and agency leadership concerns and handles producer/broker inquiries. Communicates with policyholders, agents, producers, or third parties via various communication media maintains and updates policyholder records.

Sandy Springs, Georgia

Instrumental to the success of major senior-level clientele, take charge in the sales, advertising and promotion of Safe-Guard branded products and services, including protections associated with Tire & Wheel, escalate claims on behalf of outside parties, seeking and implement solutions for increased customer satisfaction, retention and loyalty to future brand servicing. Create training materials for electronic payment processing and contract interpretation purposes.

Continually promoted for excellence across claim and payment operations. Integral to growth and adoption within new OEM standards, broke through barriers to entry by serving as a key point of contact for top producing OEMs and a corporate liaison between multidisciplinary departments. Cultivated in- house product trainings for new services, while further facilitating exponential growth and successes for current payment processors. Paired up with technical teams to successfully collect data and drive continued efforts for ongoing customer, dealer, and agent convenience and satisfaction.

Integral to the floor-level support of all customer service representatives and claims adjusters, delegating daily activities, scheduling and quota to be met by the department. Built confidence amongst both sales and marketing departments, educating teams in new products and go-to-market strategies, while instilling knowledge of product use and capabilities before launch into new markets and territories. Championed customer needs, while working with strategic intention towards immediate goals and long-term objectives. Ensured proper protocol across all operational processes, emphasizing requirements for both field marketing teams and strategic partners in support of ongoing service level agreements (SLAs).

Instrumental in the adjustment of claims adjudication, handled all insurance-related calls, while following proper claims procedure, as outlined by quality assurance teams, upper management and the department supervisor. Acknowledged for implementing feedback into claims procedures for new and current employees. Provided customer support to dealerships in resolving claims due to product adjustments.

Being a direct point of contact for incoming inquiries from customers, dealers, and agents while providing exceptional customer service in response to cancellation procedures, contract interpretation and refund calculation

Curating daily shift plans for servers while maintaining leadership responsibility between both front and back of the house throughout the assigned shifts.