Jonathon Marshall Email & Phone Number

Houston, Tx, Us

Ottawa, On, Ca

• Lead design & delivery resource for Calian ITCS | Microsoft Cloud Practice - involving both pre-salesconsulting and post-sales delivery.• Responsible for planning, implementing, and managing Azure networking solutions, including corenetwork infrastructure, hybrid connectivity, private access to Azure services, and network security.• Manage migration of customer on-prem infra; compute, storage, and networking resources toAzure, Including hybrid solutions.• Architecture and delivery of projects leveraging the following technologies; RBAC, Conditional accesspolicy's, virtual networking, Intune, IAM, Security, ACLs, Azure Firewalls, Azure MFA, S2S, P2S, ARMtemplates, Azure Files, Azure monitor, Logging, Azure backup, Azure AD, SharePoint, 0365 Emailmigrations, messaging and email security.• Proactively identify potential issues and drive resolution to avoid customer impact; facilitatingcontinuous improvement.• Meet with client stakeholders to build project deployment schedules, change management,communicate risk, backout plans and maintenance windows.• Coordinate the activities of technical solution team members to meet contract obligations, ensuringthat full life cycle delivery costs are within the service level agreement.

Houston, Texas, Us

• Escalation resource for all anomalies or difficult to understand items that occur on a client’s network.• General research and design of internal and external systems.• Perform regular audits of client network and systems infrastructure.• General level 3 escalation resource for the service and projects team.• Perform regular RCA’s, create deliverables and discuss with client.• Provide consultation to client stakeholders on a regular basis.• Go-to resource for crisis management team, when out of the box ideas or creative thinking is required.

Houston, Texas, Us

• Project Lead for pre-sales and post-sales engineering team. • Responsible for research and design of new technology solutions.• Regular creation of project scope and statement of work deliverables for the executive team.• Level 3 escalation resource for the service and projects team.• Administrator of internal network and systems. Including but not limited to; remote management, alerting, routing and switching firmware health, wireless, voice, documentation and messaging systems.• Meet with client stakeholders to build project deployment schedules, change management, communicate risk, backout plans and maintenance windows. • Bare bone design, rack, stack and configuration of core production systems. • New client onboarding discovery and documentation.

Houston, Texas, Us

• Engineer on the professional services team for an IT consulting firm.• Responsible for executing client projects from start to finish as assigned by the professional services manager.• Technical Lead for financial service clients.• Bare bone network design, rack, stack and configuration of core production systems. • Network assessments, security assessments and penetration tests.• Server and network administrator of client infrastructures. • Deploy and maintain cloud backup solutions and VOIP unified communication solutions.• Maintain client relationships through trust, complete transparency and professionalism.

London, Gb

• Effectively support technology to ensure productivity of associates.• Computer configuration and Hardware/Software repair. • Systems refresh process; Inventory/parts processes. Associate move / termination processes.• Remedy support ticket processes. Intermediate printer troubleshooting. • Intermediate network troubleshooting. One-year contract position.

Houston, Texas, Us

• Performed routine and preventative maintenance of technology infrastructure. • Provided advice and support for the technical integration of district approved projects into the SBISD network.• Configured and maintained hardware and software in a multi-platform infrastructure to ensure functionality on the network.• Maintained a detailed inventory of hardware and network equipment. • Provided technology support to staff.