Responsible for managing IT infrastructure, including Entra ID, Intune, and Azure systems. Deploy and maintain servers, networks, desktops (Windows/Mac), mobile devices, and telephony systems. Perform daily monitoring to ensure system integrity and availability. Manage MS SQL Server backups and restores, provide tier 2/3 support, and handle account permissions. Develop and maintain PowerShell scripts, communicate maintenance schedules, and recommend automated solutions for administrative tasks.

Managed IT services for around 50 clients, maintaining high levels of client satisfaction.Led a team focused on efficient technical issue resolution.Implemented strategies that reduced repeat system alert tickets by 90%.Decreased maximum ticket age to 2% of its original duration.Developed and implemented strategies for migrating from AWS and Google Cloud to Azure.Streamlined workflow, carrying over only 3-6 tickets weekly, enhancing productivity.

Oversaw the management and maintenance of all IT systems, including servers, storage, networking, and software. Worked closely with cross-functional teams to identify and prioritize IT projects and initiatives and led the deployment of new IT systems and technologies, including cloud-based solutions like camera surveillance, visitor management, and access control systems. Managed a team of IT professionals, including hiring, training, and performance evaluations. Migrated users from Exchange 2010 to Microsoft 365 and provided NetSuite administration support. Supported Enterprise storage area networks, backup and recovery systems, virtual environments, remote desktop services, Azure Active Directory, Microsoft 365, Intune, Microsoft Autopilot, RRM, MDR, and XDR. Designed and implemented a new network infrastructure and supported multiple facilities and remote workers. Researched and evaluated new technologies and tools to determine their potential value to the company.

Provided technical support and maintenance for various computer systems and networks, including installing, configuring, and maintaining hardware and software, troubleshooting and resolving technical issues, and managing user accounts and access. Performed routine maintenance and updates to keep systems running smoothly and monitored and analyzed system performance to implement improvements. Provided training and instruction to users on computer systems and software and collaborated with other IT professionals to coordinate projects and resolve issues. Demonstrated a strong understanding of computer systems and networks and skilled in troubleshooting and problem-solving. Strong communication and customer service skills.Highlight: Successfully implemented a new call routing system that significantly improved the efficiency of operations, allowing for better resource allocation and reducing customer wait times from 2 minutes to 10 seconds. Coordinated rollout and provided training to call center agents. Significantly increased customer satisfaction and achieved a significant accomplishment for the organization.

As an Information Technology Specialist (25B) in the military, I provided technical support and maintenance for various computer systems and networks. My duties included:Installing, configuring, and maintaining computer hardware and softwareTroubleshooting and resolving technical issues with computers and networksProviding technical support to users, including diagnosing and resolving problemsManaging user accounts and access to computer systems and networksPerforming routine maintenance and updates to keep systems running smoothlyMonitoring and analyzing system performance and implementing improvements as neededProviding training and instruction to users on how to use computer systems and softwareCollaborating with other IT professionals to coordinate projects and resolve issuesI have a strong understanding of computer systems and networks and am skilled in troubleshooting and problem-solving. I can work independently and as part of a team, and have excellent communication and customer service skills. I am highly motivated and dedicated to providing top-quality technical support for our computer systems and networks.

As a System Administrator for the AGR Group call center, I provided technical support and maintenance for various computer systems and networks. My duties included:Installing, configuring, and maintaining computer hardware and softwareTroubleshooting and resolving technical issues with computers and networksProviding technical support to users, including diagnosing and resolving problemsManaging user accounts and access to computer systems and networksPerforming routine maintenance and updates to keep systems running smoothlyMonitoring and analyzing system performance and implementing improvements as neededProviding training and instruction to users on how to use computer systems and softwareCollaborating with other IT professionals to coordinate projects and resolve issuesI have a strong understanding of computer systems and networks and am skilled in troubleshooting and problem-solving. I can work independently and as part of a team, and have excellent communication and customer service skills. I am committed to delivering high-quality support and ensuring that our computer systems and networks operate at optimal levels to support the needs of our call center and its customers.One of my career highlights was successfully implementing a new call routing system that significantly improved the efficiency of our operations. The new system allowed us to allocate resources better and reduce customer wait times, significantly increasing customer satisfaction and reducing wait times between calls from 2 minutes to 10 seconds. In addition to the technical challenges of implementing the new system, I also worked closely with cross-functional teams to coordinate the rollout and provide training to our call center agents. The successful implementation of the new call routing system was a significant accomplishment for our organization and a highlight of my career as a system administrator.

I provided technical support and maintenance for various computer systems and networks. My duties included:Installing, configuring, and maintaining computer hardware and softwareTroubleshooting and resolving technical issues with computers and networksProviding technical support to users, including diagnosing and resolving problemsManaging user accounts and access to computer systems and networksPerforming routine maintenance and updates to keep systems running smoothlyMonitoring and analyzing system performance and implementing improvements as neededProviding training and instruction to users on how to use computer systems and softwareCollaborating with other IT professionals to coordinate projects and resolve issuesI have a strong understanding of computer systems and networks and am skilled in troubleshooting and problem-solving. I can work independently and as part of a team, and have excellent communication and customer service skills. I am committed to delivering high-quality support and ensuring that our computer systems and networks operate optimally.

Reads menu to estimate food requirements and requisitions food or procures it from storage. Responsibilities include, but are not limited to, preparing, seasoning, and cooking soups, meats, vegetables, pasta, pizza, sandwiches, ethnic dishes, desserts, and other food stuff for consumption in the dining facilities. Proper storage, rotation, and labeling of product. Responsible for condition of kitchen and equipment. Follow proper cleaning, maintenance and reporting procedures. Comply with all safety standards. Will deliver food items to a variety of locations. Performs other related duties as assigned or requested by a manager or supervisor.

As a Computer Systems Information Specialist with 75F, I provided technical support and maintenance for various computer systems and networks. My duties included:Installing, configuring, and maintaining computer hardware and softwareTroubleshooting and resolving technical issues with computers and networksProviding technical support to users, including diagnosing and resolving problemsManaging user accounts and access to computer systems and networksPerforming routine maintenance and updates to keep systems running smoothlyMonitoring and analyzing system performance and implementing improvements as neededProviding training and instruction to users on how to use computer systems and softwareCollaborating with other IT professionals to coordinate projects and resolve issuesI have a strong understanding of computer systems and networks and am skilled in troubleshooting and problem-solving. I can work independently and as part of a team, and have excellent communication and customer service skills.