John Mcdermott Email & Phone Number

Exton, Pa, Us

Exton, Pa, Us

Reading, Pa, Us

• Perform daily administration, upgrades, large projects, and budgeting for LAN/WAN/MPLS network with 28 locations in Pennsylvania and New Jersey. • Manage support staff of 5 and ensure first level support for all users on hardware and software issues. • Support 300 end users in Windows/UNIX and Virtual environments; resolve application and hardware related issues. • Administer Mitel 3300 VoIP phone systems in resilient cluster. Key Accomplishments: -Planned and implemented an enterprise wide VoIP solution. -Project Leader for MPLS conversion from frame-relay circuits. Coordinated vendor activities and directed internal technical efforts; decreased communication costs. -Established standardized process for technical documentation that improved department internal processes. -Developed Disaster Recovery plan including co-location to minimize company downtime.

Downingtown, Pa, Us

Administered, optimized, and upgraded internal LAN/WAN infrastructure. • Implemented and maintained system security and configurations of 56 company servers while providing IT support; planned projects and configured software and hardware configuration for 200 end-users. • Managed PBX and Mobile workforce (sole support). • Configured and maintained customized images utilizing Symantec Ghost solution. • Managed VMware 3.5 ESX virtualization environment. • Administered backup/recovery solution utilizing CA ARCserve and Symantec Backup Exec. Key Accomplishments: -Evaluated, designed and installed gigabyte LAN for server farm. -Implemented HP Insight Manager for server monitoring, updates, and alerting. -Initiated multiple technical projects that improved performance and business functionality. -Led efforts to reduce overall cost within department, which contributed to decreased operational costs of 15% annually. -Established a disaster recovery plan that included a co-location for company web servers.

Englewood, Co, Us

Managed and led a team of 3 workers in daily support of distribution center; monitored employee productivity and provided constant positive motivation to department. • Maintained system security and configurations of 5 company servers while providing IT support, to a staff of 155 end-users. • Administer Symbol wireless RF solution in 420,000 square foot distribution center. • Reported to upper management on a routine basis regarding daily activity and issue resolution. Key Accomplishments: -Created and implemented a "Standards of Performance" for all departments resulting in ISO Certification. -Directed computer platform and back office systems migration from Novell to Windows. -Implemented backup solution to secure company data. -Streamlined successful integration of networks and systems after Gart Sports merger.

Administered company LAN/WAN and Comdial PBX • Supported 100 end users, administering Windows, UNIX operating systems, resolving application and hardware related issues. • Provided first level support for all internal users and external including customers on hardware and software issues. • Administer UNIX platform including servers and users up to 70. Key Accomplishments: -Resolved multiple issues to network systems to increase business functionality. -Planned, configured, and migrated Windows NT to Windows Server 2000 Domain Controller. -Upgraded network infrastructure that improved systems efficiency and dependability. -Negotiated agreements for IT hardware products and services. -Assisted customer base with support on client-server related issues.

High School Diploma, General Studies

Education record