Promoted multiple times with increasing leadership responsibilities over a 15-year tenure with the company. Supervises 23 FTE, including 3 Managers, 4 Supervisors 14 Dispatchers, and 2 Auditors. Leads staff hiring, training, development, and performance management. Oversees 280 drivers across seven Southeast states.➣ Directs the team in providing exceptional customer support to ten large customers and serves as the “go-to” resource to address and resolve customer service escalations promptly and professionally. ➣ Earned commendation from leadership for growing the Over-the-Road (OTR) business by over 50%.➣ In charge of all day-to-day SCM operations leveraging creative problem solving, multi-tasking, and delegation skills to maintain high safety, efficiency, and productivity goals. ➣ Analyzed market trends and existing hiring practices to significantly reduce the use of outside carriers resulting in reduced costs and a more streamlined operation.➣ Collaborated weekly with planning and operations leadership to identify and implement asset management and workforce planning initiatives. ➣ Oversees and manages a backhaul program to ensure the ongoing reduction of empty miles and the overall optimization of company assets throughout all contract programs. ➣ Maintains numerous contracts and assets to ensure resources are right-sized, adequately maintained, and effectively utilized. ➣ Created and executed processes and procedures for use in dispatch training for the SCM department.➣ Establish objectives that ensure financial performance, safety, quality, and customer service in compliance with all applicable internal and external policies.➣ Ensures compliance with DOT and OSHA rules and regulations, including detailed documentation and recordkeeping. ➣ Reviews work volume and continuously monitors staffing levels to ensure efficiency and quality work output. Oversees work for accuracy and policy conformance.

Assigned, route planned, prioritized, and dispatched 120+ freight routes daily. Provided timely and effective internal and external driver communication via phone calls and system messages to ensure seamless scheduling and execution. Issued log violation letters and maintained safety information in personnel files. ➣ Instrumental in the planning and implementation of centralized dispatch by closing the Richfield, OH and Norfolk, VA terminals and turning Detroit, MI and Nashville, TN into equipment-only locations with dispatching functions handled through the Flint, MI terminal.➣ Scheduled loads to maximize customer satisfaction, profitability, and driver retention by closely monitoring ongoing freight optimization based on current loads in the pipeline. ➣ Led the successful company-wide technology conversion from an AS400 to a TMW program.➣ Served as primary contact to address emergency or crisis situations by expediting critical repair or equipment rental requests and post-accident recovery efforts.➣ Maintained the company’s safety culture, including safety messages, monthly driver briefings, and led strict enforcement of DOT laws and internal company standards.➣ Accountable for handling truck mechanical problems, traffic or weather issues, or customer-directed shipment changes.