Jason Mack Email & Phone Number

San Mateo, California, Us

As Product Lead for Freshworks’ web platform, I drive the development and delivery of customer-focused web and mobile features for a global SaaS platform. Partnered cross-functionally with UX design, analytics, engineering, and program teams to align on priorities and deliver cohesive, scalable solutions.Ownership of the product lifecycle, including defining the overall vision, roadmap planning, and feature development cadence. Gathered requirements through customer feedback, stakeholder collaboration, and data analysis to craft end-to-end solutions that addressed user needs and business goals.Management of the successful rollout of new development tools and code integrations, ensuring seamless adoption and enhanced scalability. Collaborated closely with executive leadership to align product initiatives with company OKRs and long-term strategic objectives.

San Bruno, California, Us

Spearheaded the roadmap and program operations for Mill’s Membership Experience team, managing end-to-end software feature development ahead of the company’s first customer shipment.Led the integration of third-party logistics systems to align with order management and e-commerce workflows, enabling seamless operational scalability.Drove the development of Impact Tracking, a key feature aligning with company OKRs, by collaborating with algorithm and data teams to deliver user insights on environmental impact.Partnered cross-functionally with executives, product, engineering, UX/UI, design, architecture, and data teams to achieve program launch milestones.Key contributor to Mill’s 0-to-1 product launch, playing an instrumental role in the company’s emergence from stealth mode and initial market entry.

San Francisco, California, Us

Led the program definition and strategic alignment for core feature development across the Tonal Trainer product and Tonal Mobile App, focusing on improving the end-to-end customer experience.Managed agile cross-functional teams within the Customer Journey pod, driving initiatives to reduce customer churn and enhance user engagement.Collaborated closely with executives and teams across product, engineering, design, marketing, and performance to identify opportunities and deliver impactful solutions.Championed process improvement initiatives to align with company ROI assessment goals, optimizing feature development workflows and execution strategies.Directed core teams of 20+ in designing and implementing UX solutions that elevated the fitness journey for Tonal users, contributing to a cohesive and customer-focused product experience.

Cupertino, California, Us

Product Lead on all mac, iMac and macOS from 2019 - 2021Led a team of producers to execute global product launches for the Mac product vertical, ensuring seamless delivery across digital and retail channels in global markets.Owned the interactive content strategy and execution, driving consumer-first initiatives that aligned with Apple’s brand and product vision.Managed the integration of creative, production, and brand teams to deliver impactful, cohesive product experiences.Collaborated cross-functionally with Apple’s brand, product, software, and third-party teams to successfully launch consumer-facing products.Fostered strong relationships with global marketing leadership to align product initiatives and maintain consistency across Apple’s worldwide product portfolio.

Calgary, Alberta, Ca

Strategic Partnerships: Collaborated with high-profile brands like Facebook, Instagram, NCAA, and Lucasfilm to enhance product alignment and drive market expansion.Digital Strategy Leadership: Directed engineering, product, and UX teams to execute large-scale digital initiatives for AT&T, Nissan, and INFINITI, delivering impactful online experiences that aligned with business objectives.Innovation and Prototyping: Led software development and prototyping efforts, working closely with Meta AR platforms to pioneer advanced product features and enhance user engagement.Agile Process Optimization: Streamlined Agile workflows to support technical partnerships between AT&T and retail partners, driving operational efficiency and scalability.Team Development: Mentored and developed a team of direct reports, fostering skill growth, collaboration, and excellence within a product-focused environment.

Calgary, Alberta, Ca

Award-Winning Product Delivery: Directed cross-functional teams to create the Nissan Diehard Fan App, an engaging digital experience for college sports fans that received industry recognition.Integrated Campaign Leadership: Led the execution of a fully integrated digital campaign for the Diehard Fan App, utilizing targeted media strategies to drive fan engagement during key sports rivalries and events.Global Product Management: Oversaw the production of the Diehard Fan Nations App for the 2016 Rio Olympics, expanding Nissan's digital presence on an international stage.E-commerce and Technical Oversight: Held operational responsibility for NissanUSA’s e-commerce backend, driving technical enhancements and managing product launches through Agile methodologies.Risk Management and Optimization: Streamlined backend processes, mitigated risks, and ensured seamless functionality for Nissan's digital ecosystem.

Calgary, Alberta, Ca

Collaborated with teams from Critical Mass and other Omnicom Agencies to create the fully integrated 2015 #WITHDAD Nissan SuperBowl Campaign

Calgary, Alberta, Ca

Brands: Dow AgroSciences, Alberta Beef

Montréal, Quebec, Ca

Brands: WestJet, University of Calgary, Solar Decathlon