- Leading efforts for acclimation, academic success, and leadership development of multicultural students- Developing intercultural competence related training and serving as a resource to College community & Leadership

•Consulted on best practices for Diversity, Equity, Inclusion, and Belonging solutions with company leaders from 15+ national organizations• Facilitated client meetings with a focus on openness to diverse perspectives and a growth mindset, resulting in a more inclusive space for clients• Evaluated qualitative survey data to improve organizational climate and culture,resulting in the creation of bi-weekly internal Climate Assessments, Educational Lunch and Learns, and inclusive updates to policies• Developed a blended learning approach including eLearning, self-directed worksheets, and facilitated workshops on implicit bias, stereotype threat, and emotional regulation strategies for 500+ All-staff members• Designed and implemented a project management system to track deliverables for 20+ clients, resulting in high customer satisfaction• Analyzed Master Service Agreements and Statements of Work and led teams to the execution of contracted deliverables

-Collaborated with stakeholders, community-based organization, Walgreens, Walmart’s, YMCA’s, and internal agents to facilitate 20+ educational events monthly across 19 counties in Iowa-Performed market analysis of demographics across central Iowa; launched free community giveaways and used storytelling to gain buy-in from organizations which generated 50+ enrollment leads over four months-Consulted with 500+ members to increase leverage and create connections to resources and products for people of color, underserved communities, and vulnerable populations-Presented business case for internal funding to support business opportunities and partnerships

-Mentored individuals with special healthcare characteristics to create life purpose plans and motivated clients to achieve daily goals-Designed individual service plans that outlined client objectives, wrote daily progress notes, and reviewed daily progress of client goals

-Coordinated case management for 60+ individuals who utilized waiver services under the Intellectual Disability (ID), Health and Disability (HD), AIDS/HIV (AH), Physical Disability (PD), Elderly, and Brain Injury (BI) waivers -Collaborated with families, service providers, schools, and medical professionals to ensure client achieved short-term/long-term goals-Connected members with resources/services that encouraged independence and community integration while preventing a higher level of care

-Analyzed internal/external request and successfully tailored messages to remediate customer issues that could potentially create a penalty or damage Wells Fargo’s reputation -Trained new hires on remediation process which ensured compliance with corporate policy and government regulations

-Administered qualitative and quantitative analysis to help an organization improve teamwork and retain top performing employees to competing organizations-Received 95% approval rating from learners after facilitating 36+ classes on Intercultural Communication, Listening, Group Communication, and Public Speaking-Performed organizational assessment for a local organization, resulting in an action plan to cut negative communication practices in half within three months

-Excelled at building trust with customers, resulting in 15% higher profits compared to peer employees -Successfully gained buy-in from teammates on executing the larger company vision, which led to retention of all top performers within the division -Achieved 0% client conflict rate with customers resulting in higher monthly store profit-Lead the company in sales for five consecutive weeks by utilizing soft skills with customers from diverse backgrounds

-Coordinated sessions to educate youth about the proper steps towards manhood-Addressed common gender issues displayed by the media-Motivated teens to actively reach their full potential as leaders

-Assisted with daily duties; such as, organizing, grading and filing assignments-Tutored students in interpersonal, intercultural and public speaking courses

-Planned and implemented curriculum focused on critical thinking, inclusiveness, and relationship building which resulted in a 25% commitment rate of incoming students -Managed $30,000 program budget annually; booked public speakers and performers to facilitate programming on education, diversity, and leadership

-Created social networking presence on Twitter and Facebook which resulted in an 200% increase in followers-Communicated with parents and volunteers about upcoming events/activities which increased event turnout by 40%