Johanna Jimenez Email & Phone Number

United States

Florida, United States

Florida

Florida

CAI is a leading business technology services firm committed to helping private and public organizations drive value‭, ‬improve productivity‭, ‬and customer experience‭. ‬The firm specializes in digital transformation services‭, ‬including application management‭, ‬strategy and consulting‭, ‬intelligent automation‭, ‬contingent workforce solutions‭, ‬IT service management and business analytics‭.

United States

Softship is the global leading provider of software solutions and related services to the international liner shipping industry; With nearly 30 years of business experience and more than 120 clients worldwide.

Hollywood, Florida

A global company comprising 21 fully owned offices in 19 countries worldwide. Flagship product "AMOS" is the World Leader - Asset Management Software for the Maritime-Cruises, Oil & Gas and Defence industries. Supporting critical and fundamental day to day operations and processes for Vessels, Rigs and many others. • Provided best-in-class enterprise support to Fortune 50-caliber clients. Supporting key operations through a consultative-driven client approach; maintaining and repairing existing relationships with clients to drive growth in support-service revenues and attain top tier service satisfaction. • Develop and maintain a professional relationship with colleagues and stakeholders to provide exceptional customer care services.• Analyze problems for products, services, data and supports systems to ensure optimal solution and functionality.• Test product patches & enhancements to assure functionality and quality before product's version releases to the market.• Developed documentation for the Support Department, ex: ticket's documentation, Support staff handbooks & procedures, general and technical support information, fixes-instructions, internal training-compilation guide, etc.• Project Managers support, and other departments such as Operation Department, Marketing, Sales, and other Regions (as needed).• Identification of potential business opportunities. business relationships strengthening, many others.

HigherOne is a financial institution, with focus in higher education, providing comprehensive financial management and data analysis tools to colleges and universities to lower their administrative cost. Products offers include: Refund Managements and disbursement services, Cashnet payment solutions and campus labs.• Assist the customer service call center, providing assistance and advice in real-time through a chat forum design to resolve escalated situations and help with general inquiries, while customers service agents are on live calls; this would assure we provide customers accurate answers and stellar service, while still complying with federal, financing and banking regulations to provide an excellent level of satisfaction to customers.• First point of contact with HigherOne customers, providing stellar, courteous, and professional care service, as well as when interacting with team members. Handle customer’s escalations, problem-solving while multitasking between several systems to provide the best solutions promptly.

CHASI is a non-profit organization that provides critical health services for individuals and groups.• General Network Administration of the local and wide area network (LAN/WAN) and workstations across 6 remote offices.• Support of local applications and overall administration of the IT department, providing an excellent customer experience in a timely fashion.• Initiating, planning, executing, monitoring, and closing to assess the company with the integration to the technology, projects administration & execution.• Technical analysis, design strategic plans for the user requirements to convert it into a functional technical system, documentation, and training.• Management and support of: Databases, Avaya IP-PBX communication systems, routers, servers(Exchange, Application Server, Proxy, Web-Outlook, Terminal Server., Printing Server, Blackberry Enterprise server, Domain Servers, etc), Active Directory, TCP/IP, DHCP, Switches, T1 lines, DSL, WI-FI, backup and printing systems(Ricoh, HP, IBM, others.), HTC phones, iPhones, WatchGuard firewall, SonicWALL, Internet Security, Symantec antivirus (Viruses and spam removal), Remote Access for users, projectors and audio-visual equipment’s, general hardware/ software installation, repairing & maintenance.• Analyze, collection of data, research and troubleshoot applications used within the company (Airs, ATC, FunEZ, Outlook, Microsoft Office, many others).• Liaison between vendors, managers, and stakeholders to bring structure and formalization of requirements into the process to increase foresight among investors and users. Manage Purchasing of hardware and software and any data resource, monitoring vendors delivery of contracts.• Planning and management of the IT Budget.

Santo Domingo, Rep. Dom

A global company that provides high quality IT training, consulting, and support services to corporations and individuals; ExecuTrain has been a worldwide business training leader with facilities throughout the world. To date, over 12 million business people have attended classes with ExecuTrain for over 30 years.• Technical trainings for IT people.• Basic and advance Computer trainings.

Santo Domingo, Rep. Dom.

• Supervised technical staff, administrative functions, IT trouble ticket system, claims, services pricing, warranties, replacements, resolving complaints, many others.• Maintain inventory of supplies, technical equipment's and IT resources to be used in the technical repair shop and field.• Supervision, assistance and consulting of technical issues, general help desk.

Santo Domingo, Rep. Dom.

• Analyze, develop and evaluate clients information to accomplish a solution for their needs.• Installations, support and upgrades. • Overseeing the administration and practice of the proposals at client’s locations.• General IT Operation services, Lan /Wan Networking.• Participation in Government IT projects (Gov. identification cards, Driver license project, hotel applications , point of sales for supermarkets, ATM-data card, Bank equipment installations, analysis and development of systems (hardware and software) for corporative customers , many others).• General trouble tickets support ; in-house Help Desk and trainings on specific products.

Santo Domingo, Rep. Dom.

• IT sales reps supervisor for the local Computer Store; responsible for sales, marketing and developing strategies.• Researching new technology and products in the market. • Responsible for the daily cash flow and establishing IT budgets.• Management of the helpdesk ticket system to ensure all open tickets are resolved; escalations and follow ups.• Inbound calls to Helpdesk lines requesting support over the phone

Education record

Tableau Fundamentals, Kanban, Professional Agile Leadership, Agile Leader, Leadership, Adaptive Leadership, Business Agility.

Computer Science For Business Professionals, Computer/Information Technology Administration And Management

Harvard University Online Program for Business Professionals

Engineer In Systems And Computation, Corporative And Administrative Finances., Post-Grade/ Post College

Post Grade in Corporative and Administrative Finances

Engineer’S Degree, Systems And Computation, Bachelor

Bachelor/ Engineer in Systems and Computation.

Comptia Project+ Certified , Project Management Professional, Itil Foundation Certified, Security+

Comptia A+, Comptia Network+

Project Management Professional (Pmp)