Assist with demand response, energy storage solutions, solar arrays, gas & energy procurement strategies, etc.Review utility bills (electric, gas, water, sewer) to verify invoice accuracy, rate structure, taxes, surcharges.Negotiate directly with utilities to secure refunds and/or credits for clients; apply for state tax refunds on behalf of clients.

Served as a trusted energy advisor to commercial and industrial developers, real estate partners, state and county elected officials, and economic development organizations.Provided information and assistance around electric infrastructure, utility engineering studies, electric rates, and available buildings and sites.

Built and managed relationships with state, county, and municipal elected and public officials within the Met-Ed service territory, including providing information on low-income assistance programs, reliability issues, outage status reporting and restoration updates, construction projects, rate cases, etc.Managed FirstEnergy Foundation budget for the York/Adams area of Pennsylvania.

Main point of contact for over 100 of Met-Ed's largest industrial and commercial customers in York, Adams, and York Counties.Managed customer concerns in areas including: new or upgraded service, billing, collections, rates, metering, power quality concerns, supplier issues, outages, reliability, etc.

Managed all phases of construction including budget, schedule, oversight of subcontractors and employees.

Assembled and led multicultural and multilingual research teams that collected sociolinguistic data and demographic information from non-Spanish-speaking communities , Mexico.Collaborated with local and government officials and planned, carried out, and reported on 12 sociolinguistic field research projects in in and around Oaxaca State, Mexico and one in Northern Chile.Managed daily operations of SIL's administrative center and guest house in Lome, Togo.