Juan Manuel Aldana Triana Email & Phone Number

London, Gb

Londres Y Alrededores, Reino Unido

- Conceptualized and developed 'CocoBot,' a specialized bot assistant within Power Automate tailored to the support team's needs.- Seamlessly integrated 'CocoBot' with the OpenAI API, equipping it with the capability to deliver notifications, apply filters, store data, and acquire knowledge from monitored data.- Demonstrated expertise in data processing and decision-making through 'CocoBot.'- Assumed a supervisory role in orchestrating and monitoring the performance of these bots, including overseeing control room updates and conducting in-depth analyses.- Played a key role in devising solutions and enhancements for pre-existing RPA automations, contributing to improved efficiency.- Conducted thorough code and log debugging to identify and resolve underlying issues, ensuring seamless bot operation.

Bogotá, Distrito Capital, Colombia

-Development and implementation of data analysis products using Power BI, DAX, and DirectQuery. Integrating different databases through connectors and ODBC for MongoDB and PostgreSQL.- Robotic process automation from analyzing each client's case to development and deployment using Power Automate Desktop and Cloud.- Developing products according to customer needs by connecting to popular cloud services such as OpenAI, Azure, AWS, GoogleCloud, IBM, etc.- Training and implementing AI solutions using ChatGPT and Microsoft's AI Builder services.- Participation in exhibition events with the aim of showcasing the company's products and addressing business and technical questions from participants and interested parties."

Bogotá, Distrito Capital, Colombia

- Consultant for customers purchasing automation cameras, offering expert guidance on hardware, software, SDKs, and APIs.- Conducted in-depth assessments of customer requirements and provided recommendations for the most suitable automation camera solutions.- Assisted customers in understanding the technical aspects of automation cameras, including hardware compatibility and software capabilities.- Supported customers in integrating automation cameras with their systems, ensuring a seamless implementation.- Collaborated with customers to develop custom solutions, resulting in increased satisfaction and project success.- Excelled in advanced technical support, resolving complex issues and following escalation procedures to meet Key Performance Indicators (KPIs).- Actively participated in initiatives aimed at improving customer satisfaction and enhancing business performance.

Manaos Y Alrededores, Brasil

- Implemented a digitalization solution for maintenance orders using Power Automate and SharePoint, resulting in a streamlined process for tracking and managing maintenance requests.- Fostered enhanced team collaboration by enabling real-time information sharing on SharePoint.- Provided comprehensive training to ensure a smooth transition to the digitalized process.- Improved predictive maintenance tracking, facilitating more accurate issue identification and reducing downtime.- Managed the ISO 50.001 certification for the Manaus factory, involving coordination of the local cross-team committee for energy.- Regularly reported monthly results to senior management and monitored KPIs to ensure goals were met.- Calculated the impact of energy and water consumption on new equipment acquisitions, defined CAPEX for renewable energy projects, and actively worked on reducing consumption and emissions.- Took on the responsibility of making annual forecasts for electricity consumption for purchase in the free energy market and represented the factory in global meetings.

Bogotá D.C., Colombia

- Developed an in-house helpdesk solution in Podio CRM using Globiflow, leading to a significant reduction in third-party costs and improved support process efficiency.- Automated essential tasks such as ticket creation and resolution tracking through Globiflow, resulting in streamlined helpdesk operations.- Introduced a custom workflow within Podio to enhance the visibility and management of support requests, leading to a more organized and efficient process.- Achieved substantial cost savings by reducing reliance on third-party services.- Provided comprehensive team training and support to facilitate a seamless transition, ultimately boosting productivity and customer satisfaction.- Took on responsibilities for second-level customer service and support, proactively recommending productivity improvements and identifying/preventing network-related issues.- Managed production databases and introduced new technological tools to enhance efficiency.- Proposed and implemented methods to streamline production processes, meticulously documented changes, and created instructional manuals to support platform improvements.

Bogotá D.C., Colombia

Coordinar y orientar al grupo encargado en la aplicación de las pruebas de Estado (pre-saber, saber 11°, saber-pro). Vigilar y garantizar el desarrollo adecuado de las pruebas acorde con el reglamento establecido por el ICFES.

Bogotá D.C., Colombia

Myrtle Beach, South Carolina Area