Jazmyne Mangham Email & Phone Number

Atlanta, Georgia, United States

Enhanced calibration procedures by implementing advanced software tools and techniques.Optimized equipment performance through rigorous testing, troubleshooting, and analysis.Streamlined workflow processes by developing comprehensive documentation of calibration procedures.Collaborated with cross-functional teams to ensure consistent quality and accuracy in equipment measurements.Executed investigation processes to examine or assess functionality and practicability of engineering structures and elements.Leveraged software programs (SalesForce| Zendesk) to prepare technical specifications and user documentation and track progress and results.Improved efficiency by training team members on best practices for calibration techniques and equipment usage.Increased client satisfaction by providing expert technical support for all calibration-related inquiries.Utilized ticketing system to answer note when units are ready for calibration.Diagnosed and resolved software issues related to live video streaming platforms. Managed remote desktop access to automated systems. Conducted test broadcasts to verify system readiness and performance.

United States

Instructed users in using coding languages including JavaScript, Python,HTML/CSS, C++Maintained modern coding practices by remaining well-read on codingdevelopments to teach users the most effective and applicable techniquesManaged and supervised a team of three coders, overseeing task assignments, codereview, and integration processes to ensure the development of a cohesive blockboding python application.Troubleshooting hardware and software issues on Mac OS/ Chromebook devicesand explaining the process thoroughly in a non-technical way for users tounderstand.Developed and implemented a rigorous computer science curriculum for highschool students resulting in a 40% increase in AP Computer science exam scores.Streamlined curriculum by incorporating project-based learning, resulting inincreased user engagement and understanding.Developed customized lesson plans for diverse learning abilities, leading toimproved understanding of complex concepts.

Norcross, Georgia, United States

Created clear, engaging lessons to draw interest and develop users' to program inwed design and coding languages.Troubleshoot end user devices, MAC OS/ Chromebooks that are malfunctioningand evaluate solution effectivenessManage system software updates, as well as hardware capabilities.Attended staff meetings and professional development opportunities to stay abreastof current strategies and content knowledge related to software development and coding.Managed and maintained computer systems, equipment and mobile devices bytroubleshooting hardware and software issues, cleaning out keyboards and wipingdown computer surfaces.Designed courses on web development and programming for entry level users.Processed software and hardware by coordinating user setups, installations andupgrades.Engage with users, using clear and concise language, as well as asking multipleopen-ended questions to gain insight to their knowledge bank

Increased efficiency by streamlining data analysis processes and implementingautomation tools.Identified trends and patterns in large datasets, leading to actionable insights forbusiness growth.Developed new analytical models that improved forecasting accuracy and reducedrisk exposure.Optimized resource allocation by conducting thorough cost-benefit analyses onpotential investments.Assisted in decision-making processes by presenting accurate, data-drivenrecommendations to stakeholders.Managed milestones to ensure client satisfactory and researched multiple ThreatMethodologiesResearched and implemented threat methodologies across all economic sectorsDeveloped research-based documentation and procedures based on findings

Performed vulnerability management analysis using scans and reporting to presentcritical information to the teamProvided high level support for incident investigations including fine tuning theprocess and IR playbooks and tools usedEnhanced regulatory compliance by conducting thorough risk assessments andimplementing effective control measures.Streamlined internal audit processes for improved efficiency and accuracy indetecting potential compliance issues.Conducted regular reviews of company policies and procedures for alignment withregulatory requirements and industry best practices.Conducted gap analyses on existing controls systems, recommendingimprovements where necessary for increased effectiveness in maintainingregulatory compliance.Leverage Splunk reporting features to generate reports and create dashboards usingsearch language for cyber security teamAssisted with PCI assessmentsAble to notice patterns in data and turned them into useful insightsReview and manage high level company policies and procedures geared towardscybersecurity for compliancy checksPerformed audit reviews for project deliverables during the project life cycle.

Bachelor'S Degree, Computer And Information Science, Concentration In Cyber Security

Associate'S Degree, Computer Science

Associate'S Degree, Computer And Information Sciences And Support Services