• Executive Leader managing multiple departments responsible for the customer lifecycle after the close of the sale including Software implementation (onboarding and onsite training), service model guidelines, Software Support for all user types, and maintain customer success through loyalty programs and monthly operations reports (MORs)• Executive liaison for Sales to support the customer through discovery of software implementation solutions• Initiated SaaS Onboarding and training outlines and improved CSAT by 22%• Developed the CX Strategies for customer insight and maintained metrics• Lead a team of new hires through development lifecycles to improve skill sets• Built a Service department for processing requests in behalf of the customer• Reduced onboarding SLA from and average of 114 days to 42 days in 6 month

• Corporate representative for high impact sales-cycle presentations to provide solutions to complex implementations• Experience in technical and analytical presentations to multi-stakeholder Committees• Executive support for Sales as a liaison for discovery of software implementation solutions• Initiated cross-departmental alignment for interactions with Marketing, Product, IT and Development for customer feedback and future roadmap enhancements • Strong interpersonal skills and problem-solving experience with internal and external customers• Focused on growth strategy with a strong work ethic and self-awareness of business needs• Developed Strategic initiatives annually for Company Financial improvements• Created and delivered weekly performance presentations to Corporate Executive Committee• Utilized as mentor and business leader within the company• Maintained corporate cost center budget of $12.5M for SG&A • Cultivate relationships and utilize outside department resources to improve coordination efforts to meet goals of resource budget and project plan implementation • Management of Goals and Objectives measured weekly/monthly/quarterly• Build and execute strategic Key Performance Index’s (KPI’s) each year for performance enhancements• Budget Analysis, Throughput, Cycle Time (SLA) and Qualitative and Quantitative Analysis• Additional service items managed within the department include site engineering, software, hardware and telecom provisioning, stakeholder and customer management, material requisition, shipping, and delivery

Manager of 4 supervisors: Project Management, Data Integrations, Installation Specialists and Warehouse/ Manufacturing. Accountable for managing the department to implement the company’s products and features to generate a profitable revenue stream. Heavy matrix driven environment for process and procedure complexity. * Directly responsible for deployment of $30.5 million in hardware in 2016* Managed implementation of 187 new business installations in 2016 - Top 3 installations total $42 Million in new revenue - Over 1600 additional projects as renewals or MAC’s* Developed and deployed a LEAN (Six Sigma) Project Management program for project documentation and execution * Acted as Subject Matter Expert for Marketing and Enterprise Program Management Office (EPMO) for Company initiatives, new to market products, and process improvements * Deliver Project Updates and improvements weekly to Executive Council* Established new Data Integrations team to bring vendor managed data in house for improved transfers of WebServices and E-imports* Lead mentorship to senior level individual contributor during 3 $10+ million contract deployments* Served as project sponsor role for multiple complex installations* Develop strategy and implementation plan for improved quality performance of operations* Responsible for issue management and support for Sales Vice Presidents* Presenter of team performance statistics during monthly operations executive reviews - Work Input Breakdown - Department project analysis - Cycle Times and Quality improvements - Group utilization and efficiency* Manage new product and feature deployment steps and accessibility without increasing department SLA

Manage a team of Project Managers who coordinate all information, scheduling and resources for installations, renewals, upgrades and de-installs of the Securus platform and equipment. * Established and managed mechanisms and processes to insure accuracy and completion of Installs coordinated by the Project Managers.* Key Team Performance Measures: Budget Analysis, Input, Throughput, Cycle Time (SLA) and Quality.* Presenter of team performance statistics during bi-monthly team meetings. - Work Input Breakdown - Team Total Projects Completed - Cycle Times and Quality Scores - Efficiency and Applied Time* Manage the coordination of resources and information input by the Sales, RFP, Site Engineering, and Provisioning, IT, Field Service, Install Support, Integration Management, Telecom and Product Management groups.* Established new process (SOW) for the IS and Engineering groups. Analyzed the current processes and implemented controls to improve the work flow. * Currently managing workflows by Leading Indicators to drive continuous improvement through key performance measures.* Lead Quality Initiative to improve Quality scores. Reviewed scorecards and coached PMs on task completion yielding an improvement from 80 to 87%.* Directed initiative to identify gaps which increased PM efficiency by +17%.

* Provided software onsite & webinar training to new and existing customers with an approval rating of 4.92 out of 5* Developed training programs for internal departments to improve product knowledge and department procedures

Telecom industry servicing customers all across the United States.* Provide A+ customer service to clients.* Average 5% higher conversion rate of clients over other agents.* Consultant to Agency's for software and hardware deployment* Regional representative of multi-million dollar contracts* Maintained a network of agency's and kept them updated with the latest products and features

Realtor specializing in Traditional, REO, and Short Sale residential sales. * E-certified, OBA & OSA Certified, REO and short sale specialist. * Specialize in Residential, New Construction, Rentals, Foreclosures, and Exemplary school districts.* Licensed Realtor and MLS certified.

B2B Sales Executive who increased margins by 150% in first year & recognized at National Sales Convention by DHL for increased revenue 2 years in a row * Offered services through resolving business problems and identified means for corporate savings * Development of ground & air freight sales and logistics program * 75%+ closing ratio* Exceeded monthly goals* Salesforce, freight rates, online systems

Regional Operations Director responsible for material procurement, manufacturing, sales, distribution, and leadership in the Houston Texas market.* Promoted to Regional Operations Director after 2 years * Increase revenue from $500k to $2.7 million in 7 years as Director * Promotional releases and exposure to extended consumer base * Resolved hardware delays by offsetting accounting payments to hardware purchase to have for manufacturing and consumer purchase prior to invoice payments * Initiated a reduction of exist equipment waste and turned into revenue installed products to increase EBITDA growth by 5%