John Mannewitz Email & Phone Number

Texas, United States

Irving, TX

• Executive Leader managing multiple departments responsible for the customer lifecycle after the close of the sale including Software implementation (onboarding and onsite training), service model guidelines, Software.
• Executive liaison for Sales to support the customer through discovery of software implementation solutions
• Initiated SaaS Onboarding and training outlines and improved CSAT by 22%
• Developed the CX Strategies for customer insight and maintained metrics
• Lead a team of new hires through development lifecycles to improve skill sets
• Built a Service department for processing requests in behalf of the customer

Dallas/Fort Worth Area

• Corporate representative for high impact sales-cycle presentations to provide solutions to complex implementations
• Experience in technical and analytical presentations to multi-stakeholder Committees
• Executive support for Sales as a liaison for discovery of software implementation solutions
• Initiated cross-departmental alignment for interactions with Marketing, Product, IT and Development for customer feedback and future roadmap enhancements
• Strong interpersonal skills and problem-solving experience with internal and external customers
• Focused on growth strategy with a strong work ethic and self-awareness of business needs

Dallas/Fort Worth Area

Manager of 4 supervisors: Project Management, Data Integrations, Installation Specialists and Warehouse/ Manufacturing. Accountable for managing the department to implement the company’s products and features to generate a profitable revenue stream. Heavy matrix driven environment for process and procedure complexity. * Directly responsible for deployment.

Manage a team of Project Managers who coordinate all information, scheduling and resources for installations, renewals, upgrades and de-installs of the Securus platform and equipment. * Established and managed mechanisms and processes to insure accuracy and completion of Installs coordinated by the Project Managers.* Key Team Performance Measures: Budget.

* Provided software onsite & webinar training to new and existing customers with an approval rating of 4.92 out of 5* Developed training programs for internal departments to improve product knowledge and department procedures

Telecom industry servicing customers all across the United States.* Provide A+ customer service to clients.* Average 5% higher conversion rate of clients over other agents.* Consultant to Agency's for software and hardware deployment* Regional representative of multi-million dollar contracts* Maintained a network of agency's and kept them updated with the.

Realtor specializing in Traditional, REO, and Short Sale residential sales. * E-certified, OBA & OSA Certified, REO and short sale specialist. * Specialize in Residential, New Construction, Rentals, Foreclosures, and Exemplary school districts.* Licensed Realtor and MLS certified.

B2B Sales Executive who increased margins by 150% in first year & recognized at National Sales Convention by DHL for increased revenue 2 years in a row * Offered services through resolving business problems and identified means for corporate savings * Development of ground & air freight sales and logistics program * 75%+ closing ratio* Exceeded monthly.

Regional Operations Director responsible for material procurement, manufacturing, sales, distribution, and leadership in the Houston Texas market.* Promoted to Regional Operations Director after 2 years * Increase revenue from $500k to $2.7 million in 7 years as Director * Promotional releases and exposure to extended consumer base * Resolved hardware.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate’S Degree, Business