Operation Officer
Cma Cgm Philippines Inc
• Manage, communicate, and resolve operational, process and system issues to maintain customer satisfaction.• Consolidate, analyze, and adjust the flow of full and empty containers in order to optimize vessel utilization• Optimize the repositioning of empty containers according to our customer’s geographic and seasonal needs.• Ensure that the company’s container fleet is put into service and maintained in operational condition by closely monitoring maintenance and repair of containers.• Coordinate the technical and administrative monitoring of the container fleet.• Manage inland transportation by ensuring door to door delivery of customer’s inbound and outbound laden cargos.• Consolidate, analyze, and adjust the flow of full and empty containers in order to optimize vessel utilization• Optimize the repositioning of empty containers according to our customer’s geographic and seasonal needs.• Ensure that the company’s container fleet is serviced and maintained in operational condition by closely monitoring the maintenance and repair of containers.• Coordinate the technical and administrative monitoring of the container fleet.• Manage inland transportation by ensuring door-to-door delivery of customers’ inbound and outbound laden cargos.• Provide problem resolution, and customer satisfaction, and identify potential business opportunities.• Measure and report performance against established quality and process indicators using KPIs, ongoing evaluation of service integrity, and operations.• Manage and develop good relations with the Port, Customs, PPA, and other Regulatory bodies to ensure services are not disrupted