• Contract PM position supporting the BCBSAZ PMaaS team• Rescue Project Manager, managing high risk in-flight projects and delivering them through closure • Projects included a Pharmacy Benefits Management Implementation with OptumRx and a Mailroom Operations Vendor Replacement with SDS (Smart Data Solutions) which processes all in-bound claims and correspondence.

• Performed Delivery Excellence and Project Management duties for M365 Modern Workplace solutions which includes Teams, SharePoint, OneDrive and Co-Pilot• Performed M365 Roadmap Assessments along with Organizational Readiness, Adoption and Change Management• As a Customer Success Manager, managed Centric’s Managed Services accounts, offering Microsoft’s Power Platform as a Service• Reviewed SOW’s and project team resource allocations, aligning them to client expectations and delivery

• The Customer Success Leader is a delivery leadership position in the organization responsible for managing programs, projects, and teams. Provided ownership of customer expectations, delivery assurance of application services deliverables and the all-around outcomes for clients• Supported multiple clients across the Healthcare and Hospitality verticals totaling $10M in annual revenue • Involved in all aspects of the Sales & Delivery life cycle which included partnering with Account… Show more • The Customer Success Leader is a delivery leadership position in the organization responsible for managing programs, projects, and teams. Provided ownership of customer expectations, delivery assurance of application services deliverables and the all-around outcomes for clients• Supported multiple clients across the Healthcare and Hospitality verticals totaling $10M in annual revenue • Involved in all aspects of the Sales & Delivery life cycle which included partnering with Account Managers, Solutions Executives and Practice Leads, which optimized the customer experience and expected results • Engagements included Onshore/Offshore Mobile Development, DevSecOps Assessments, Data/BI Strategies, QA/Test Automation and AEM Web Design Show less

• Program managed BCBSAZ’s Workday implementation (HCM, Payroll and Finance) including 45 integrations, 88 custom reports effecting 3,300 employees.• Program managed BCBSAZ’s COVID Executive Leadership Response and Return to Office Strategy with the CEO and Executive Leadership Team. This project covered all operations of the business including IT, Facilities, Workforce, Clinical, Community, Communications, Customer Operations and Risk Mitigation• Other projects included Healthcare… Show more • Program managed BCBSAZ’s Workday implementation (HCM, Payroll and Finance) including 45 integrations, 88 custom reports effecting 3,300 employees.• Program managed BCBSAZ’s COVID Executive Leadership Response and Return to Office Strategy with the CEO and Executive Leadership Team. This project covered all operations of the business including IT, Facilities, Workforce, Clinical, Community, Communications, Customer Operations and Risk Mitigation• Other projects included Healthcare Merger & Acquisitions and Corporate Legal Entities• Participated in the RFI/RFP PMaaS process and led the talent acquisition efforts working with our PMaaS strategic partner • Completed the Procsi Change Management training program Show less

• Performed full life cycle recruiting with an emphasis in Information Technology, Sales, Marketing, Engineering, Accounting and Finance• Gained expert knowledge in talent acquisition and management practices

• Managed enterprise-wide projects for CVS Health, City of Phoenix, APS, and Best Western• Areas of concentration included; software integration, web presence and mobile app development • Consultative approached used to recommend and implement modern PMO practices and tools

• Global Delivery Lead for the PMO SaaS solution based on Project Server and SharePoint• Managed a SharePoint/Project Server migration project upgrading 35,000 global users. This consisted of over 800 SharePoint sites and 10,000 project plans during a 6-month duration • Managed a 12-person team responsible for Deployment, Process and Training• Led Waterfall, Agile and Hybrid teams with an on-shore / off-shore model • Developed modularized role-based blended training for… Show more • Global Delivery Lead for the PMO SaaS solution based on Project Server and SharePoint• Managed a SharePoint/Project Server migration project upgrading 35,000 global users. This consisted of over 800 SharePoint sites and 10,000 project plans during a 6-month duration • Managed a 12-person team responsible for Deployment, Process and Training• Led Waterfall, Agile and Hybrid teams with an on-shore / off-shore model • Developed modularized role-based blended training for Executives, PMO Leads, PMs and Team Members• Program Managed DXC’s strategic and complex bids and led pursuit efforts including strategy development, pursuit planning, presentations, visit reports, customer responses, internal coordination and reviews Show less

• Managed data center infrastructure projects for internal Motorola sectors• Managed the consolidation of 5 Phoenix data centers into a single location by analyzing server capacity and application stacking

• Acted as a Program / Project Manager to Motorola SPS• Implemented the Balanced Scorecard Approach to measure corporate performance• Gained experience in order fulfillment manufacturing processes• Rolled out Project Workbench to the PMO

• Gained experience in Accenture's Business Process Management (BPM) organization, which included the Transition, Transformation and Operations of their clients• Performed program management duties for a firm wide metrics program by using the Balance Scorecard approach.

• Performed PM duties for American Express’ financial capture system• Implemented PM methodologies and tools based on ABT’s Project Bridge Modeler and Project Workbench

• Started career as a QA Business Analyst and moved into Project Manager roles