James (Jim) Marhoefer, Rsm Email & Phone Number

Scottsdale, AZ, US

Scottsdale, Arizona, United States

• Contract PM position supporting the BCBSAZ PMaaS team
• Rescue Project Manager, managing high risk in-flight projects and delivering them through closure
• Projects included a Pharmacy Benefits Management Implementation with OptumRx and a Mailroom Operations Vendor Replacement with SDS (Smart Data Solutions) which processes all in-bound claims and correspondence.

Scottsdale, Arizona, United States

• Performed Delivery Excellence and Project Management duties for M365 Modern Workplace solutions which includes Teams, SharePoint, OneDrive and Co-Pilot
• Performed M365 Roadmap Assessments along with Organizational Readiness, Adoption and Change Management
• As a Customer Success Manager, managed Centric’s Managed Services accounts, offering Microsoft’s Power Platform as a Service
• Reviewed SOW’s and project team resource allocations, aligning them to client expectations and delivery

Phoenix, Arizona, United States

• The Customer Success Leader is a delivery leadership position in the organization responsible for managing programs, projects, and teams. Provided ownership of customer expectations, delivery assurance of application.
• Supported multiple clients across the Healthcare and Hospitality verticals totaling $10M in annual revenue
• Involved in all aspects of the Sales & Delivery life cycle which included partnering with Account… Show more
• Involved in all aspects of the Sales & Delivery life cycle which included partnering with Account Managers, Solutions Executives and Practice Leads, which optimized the customer experience and expected results
• Engagements included Onshore/Offshore Mobile Development, DevSecOps Assessments, Data/BI Strategies, QA/Test Automation and AEM Web Design Show less

Phoenix, Arizona, United States

• Program managed BCBSAZ’s Workday implementation (HCM, Payroll and Finance) including 45 integrations, 88 custom reports effecting 3,300 employees.
• Program managed BCBSAZ’s COVID Executive Leadership Response and Return to Office Strategy with the CEO and Executive Leadership Team. This project covered all operations of the business including IT, Facilities.
• Other projects included Healthcare… Show more
• Other projects included Healthcare Merger & Acquisitions and Corporate Legal Entities
• Participated in the RFI/RFP PMaaS process and led the talent acquisition efforts working with our PMaaS strategic partner
• Completed the Procsi Change Management training program Show less

Phoenix, Arizona Area

• Performed full life cycle recruiting with an emphasis in Information Technology, Sales, Marketing, Engineering, Accounting and Finance
• Gained expert knowledge in talent acquisition and management practices

Phoenix, Arizona Area

• Managed enterprise-wide projects for CVS Health, City of Phoenix, APS, and Best Western
• Areas of concentration included; software integration, web presence and mobile app development
• Consultative approached used to recommend and implement modern PMO practices and tools

Phoenix, Arizona Area

• Global Delivery Lead for the PMO SaaS solution based on Project Server and SharePoint
• Managed a SharePoint/Project Server migration project upgrading 35,000 global users. This consisted of over 800 SharePoint sites and 10,000 project plans during a 6-month duration
• Managed a 12-person team responsible for Deployment, Process and Training
• Led Waterfall, Agile and Hybrid teams with an on-shore / off-shore model
• Developed modularized role-based blended training for… Show more
• Developed modularized role-based blended training for Executives, PMO Leads, PMs and Team Members

Phoenix, Arizona Area

• Managed data center infrastructure projects for internal Motorola sectors
• Managed the consolidation of 5 Phoenix data centers into a single location by analyzing server capacity and application stacking

Phoenix, Arizona Area

• Acted as a Program / Project Manager to Motorola SPS
• Implemented the Balanced Scorecard Approach to measure corporate performance
• Gained experience in order fulfillment manufacturing processes
• Rolled out Project Workbench to the PMO

Phoenix, Arizona Area

• Gained experience in Accenture's Business Process Management (BPM) organization, which included the Transition, Transformation and Operations of their clients
• Performed program management duties for a firm wide metrics program by using the Balance Scorecard approach.

Phoenix, Arizona Area

• Performed PM duties for American Express’ financial capture system
• Implemented PM methodologies and tools based on ABT’s Project Bridge Modeler and Project Workbench

Northbrook, IL

• Started career as a QA Business Analyst and moved into Project Manager roles