Trained all new front of house employees in sales techniques and service standards.

Created, organized and led the Operations Team of the Encampment Response in collaboration with a senior crisis responder. Planned the role of the Operations Team during the pilot program and oversaw the interview and hiring process. Established the day-to-day priorities of each crew and assembled data collected. Helped organize education and certification for employees.Key Accomplishments:Assessed 245 homeless individuals and referred to services to end their homelessness. Identified the top 20 chronic users of city services and provided each with an active case management plan or housing plan.Housed 41 individuals with 14 more individuals holding housing vouchers by the end of the program.

Performed daily operations duties of a busy restaurant including opening, closing, taking inventory, receiving shipments, and creating employee schedules. Managed diverse teams with different functions to ensure guest enjoyment, retention and sales maximization.

Taught courses of twenty-five to two hundred students in various subjects in the School of Life Sciences. Led directed discussion groups and breakout sessions, planned courses and designed and created assessments. BIO 318 History of Medicine Fall 2012-Received Honorable Mention as Teaching Associate of the Year-Selected as an Innovative Teaching Associate to facilitate redesign of assessment and organization of course-Designed and led four focused discussion classes during the semester -Extensively mentored students to develop semester long projects BIO 312 Bioethics Summer 2011, Spring 2012, and Spring 2013 -Selected as an Innovative Teaching Associate to facilitate redesign of assessment and organization of course-Led discussion groups, developed, and graded assessments for large classesBIO 201 Human Anatomy/Physiology I Laboratories Fall 2011-Developed lessons and taught two human cadaver labs of twenty-five students each

I planned and administered English lessons to classes grouped by age and ability with ranges from three to adult, and beginner to fluency skill levels. I was also responsible for student assessment and placement in courses according to skill level.