Joseph Marnen Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Remote

Initially Lead the foundation of a Strategic Partnership team. Developed a 6 month backlog, managed the product backlog, and performed user interviews. User interviews lead to the design and development of a partner portal allowing partners to self-manage, which reduced staff time and increased partner satisfaction. Due success in the partners role, I was charged with leading a new team focused on increasing the quality and number of insurance quotes. During this time we created an aggressive… Show more Initially Lead the foundation of a Strategic Partnership team. Developed a 6 month backlog, managed the product backlog, and performed user interviews. User interviews lead to the design and development of a partner portal allowing partners to self-manage, which reduced staff time and increased partner satisfaction. Due success in the partners role, I was charged with leading a new team focused on increasing the quality and number of insurance quotes. During this time we created an aggressive roadmap, and implemented a flexible architectural strategy which resulted in higher conversion, more accurate quotes and a cost savings. Show less

Oversees a Neon One events & ticketing platform. Report directly to the VP of Product and oversee a team consisting of a scrum master, developers, a UX designer, and a QA analyst. Managed and prioritized backlogs and product roadmap to ensure development of an effective minimum viable product.

Chicago, Illinois, United States

Brought in to oversee the design and implementation of a unified User Experience and design library across six business units. Reported directly to the VP of Product and oversaw a team of 4 product designers. Led the product design strategy, including the development of a user research program.

Chicago, Illinois

Facilitated the implementation technical requirements through UI/UX design and developer hand-off. Partnered closely with the QA team to ensure proper testing, and the marketing teams to ensure client education. This role reported directly to the Neon CRM Product Owner.

Chicago, Il

Responsible for conducting product testing, bug verification, and fixes. Published release notes and orchestrated release communication across internal and external clients.

Chicago, Illinois

As a top performing Account Executive I managed my book of clients, and successfully sold Neon One products to over 250 nonprofits.

Chicago, Il

Lead U.S. social media and email Marketing.Standardized global branding, marketing, and design copy globally.Partnered with external organizations and content providers to increase exposure.Verified quality of English content across global markets.

Chicago

Decreased costs by 15% through analyzing client’s supply chain Reduced invoicing issues by 36% resulting in additional cost savings Streamlined communication between clients, vendors, and carriers Analyzed carrier on-time performance to strengthen client supply chain

640 N. Lasalle

Exceeded department Key Performance Indicator (KPI) goals for 24 weeksEstablished and Maintained holiday operating procedures, ensuring 90% service levelOversaw performance reviews; recommended promotions and merit increasesManaged team of 15; maintained individual KPI’s and team morale

640 N. Lasalle Blvd

Developed Training curriculumProvided developers with training-site feedbackCreated testing to manage new-hire performanceCommunicated recommendations to HR & staffing agency Assisted in developing corporate policies & updated company resourcesResolved staff & customer conflicts

625 N. Michigan Avenue.

-SalesSold $417,000 in FY11 as a part-time AssociateRemained on signature sellers list for 24 consecutive monthsTrained new employee in store policies and procedures- VMServed as Visual Assistant by creating monthly floor sets & managing visual replenishmentMerchandised Chicago flagship store based on company numbersReset & designed visual displays to drive businessDelegated tasks to complete floor sets & product replenishment Visually prepared store for… Show more -SalesSold $417,000 in FY11 as a part-time AssociateRemained on signature sellers list for 24 consecutive monthsTrained new employee in store policies and procedures- VMServed as Visual Assistant by creating monthly floor sets & managing visual replenishmentMerchandised Chicago flagship store based on company numbersReset & designed visual displays to drive businessDelegated tasks to complete floor sets & product replenishment Visually prepared store for reopening after re-model Show less