- To provide day to day support and supervision to the Provisioning Team- Monitor and manage the distribution of work, manage team performance and harness greatcustomer relationships- Provide support and resolution to escalated issues- Review and analyse existing provisioning processes (end-to-end) and identifying appropriateimprovements- Lead customer meetings to update on progress and ensure communication is maintained tothe highest level- Conduct one to one’s with individual team members as well as formal reviews- Build a strong coaching environment within the team to drive high performance- Embed a continuous improvement culture to ensure that the provisioning team and the widerbusiness are evolving as the business grows- Other reasonable duties and projects as defined by your line manager

• Delivery of key initiatives and change programmes into teams aligned to strategic priorities• Create an environment where people are energized, engaged and enabled through high impact communication, coaching and feedback. Make Vodafone a great place to work by encouraging ideas, development and collaborative working with peers and across departments.• Manage teams adherence to compliance processes• Lead, manage, coach, develop and motivate teams – setting clear and stretching performance goals.• This includes responsibility for performance management, wellbeing, employee relations, etc, in line with HR policy and guidelines• Personify the Customer Operations ‘Customer Obsessed’ ethos, working with the team to resolve issues that negatively influence our customer and advisor experience.

Follows standardised processes to deliver tasks;* Limited Supervisory responsibility of a team of professionals who perform high quality tasks;* Supports the team with tasks, using own judgement based on practice and precedence;* Ensures the right workloads are given to team members;* Has a thorough knowledge of relevant procedures and processes in the department;* Provides training for the team and monitors the quantity and quality of the work in progress;* Has a good understanding of how the team can best collaborate and work with others to accomplish the objectives;* Uses communication skills to exchange ideas and information in a concise and logical way with sensitivity to the needs and expectations of the audience;

•Ensuring all complaints are captured via existing processes and where possible resolved rather than escalated to Customer Relations. •    Adherence to all internal and regulatory requirements, which include DPA, case managing through to completion and using tools and systems to record accurate information in relation to customer details. •    Pro-actively identify causes of customer pain points and raise these via existing continuous improvement channels to handle extreme repeat callers and escalating these where necessary

I am currently designated as a “Signals Non-Commissioned Officer" with my main role being within communication, alongside maintenance of the equipment needed by the Battalion on Operations and Exercises. Once on operations and exercise, I am in also in charge of this highly valuable equipment as well as many sensitive materials. Alongside these main responsibilities I am an instructor for new soldiers coming into military life teaching them how to use the communications kit and further progress their knowledge of the Signals.

I spent A year at the Mercian RST (regimental support team) who’s main task is recruitment for the Army and Regiment, throughout this year I was involved in many aspects of recruitment directed at young people of varied ages and backgrounds. Managing and Planning recruitment events aimed at certain age groups and I was responsible for hitting the recruitment goals and targets set by the Army’s main recruitment center

I was part of a Rifle Company in A Section as the NCO (Non-Commissioned Officer) second in command. My varied roles/responsibility’s in this possession included making sure my soldiers had the right kit and equipment and were at the right place at the right time. I also was in charge of keeping count of the ammunition, medical and water supplies but most importantly making sure I kept a head count of my soldiers, as well as keeping my section commander informed when necessary.