Jose Martinez Email & Phone Number

Walloon Region, Belgium

•Architected and maintained a robust LAN/WAN infrastructure supporting 1,000+ users across 10 countries, enhancing connectivity and reducing downtime by 20% through proactive network monitoring.•Applied CCNP knowledge to design and configure complex network sysmtes, implementing protocols and processes such as VLANs, STP, DOT1x/MAB, ISE, TACACS, SNMP, RADIUS, QOS, EIGRP, OSPF, and HSRP.•Directed the architecture and maintenance of over 300 network (switches/routers), HAIPE, and IOT devices and over 800 VOIP phones and VTCs.•Installed, tested, maintained, and upgraded Cisco network operating systems software to align with baseline standards, utilized tools such as Wireshark for packet analysis, iPerf for bandwidth assessments, and Linux to configure Guest Shell for network programmability.•Automated network operations by developing Python scripts for device inventory, software upgrades, compliance audits, and endpoint identification, saving significant hours in manual effort and reducing operational inefficiencies.•Ensured network security by enforcing rigorous of information security and information and assurance policies, eliminating vulnerabilities, and creating SOP standards to ensure best practices and compliance across all systems.

Landstuhl, Rhineland-Palatinate, Germany

•Delivered RF, IP, and voice Tier II technical support in the datacenter environment for enterprise services, maintaining >99.9% uptime across Europe, Africa, and the Middle East.•Configured, tested, established, and optimized satellite and IP network connections related to classified/unclassified computer networks using TACLANEs, Cisco routers, switches, ASA firewalls and IP phones•Monitored network performance to ensure stability, facilitated ticket resolution, and generated detailed reports for external parties and leaders. Safeguarded and maintained electronic equipment and secure compounds valued over $400 million•Operated and managed classified and unclassified local servers to include virtual servers for back-up configurations, RADIUS, Cisco Security Manager, Call Manager•Created and directed mission assignments in accordance with agency standards members in the configuration of modems, routers, switches, TACLANE encryptors. Developed and created troubleshooting guides for baseline integration, streamlining operational processes.

Newark, New Jersey, United States

• Collaborated with a team of 10 engineers to delivery VoIP and network solutions for 100+ financial institutions, configuring Cisco routers/wireless APS, switches/phones/firewalls with protocols such as EIGRP, BGP, tunnels, QoS, and filters.• Safeguarded sensitive information and ensured resource integrity and availability for over 2,000 nodes, supporting company revenues exceeding $200 million annually.• Documented service restoral activities averaging of 4-hours/day per day, including customer interactions, troubleshooting, final resolutions, and technical research while assisting other team members• Managed and resolved 10+ tickets daily, balancing customer follow-ups, troubleshooting, procedural submission, and status monitoring, ensuring rapid problem resolution and client satisfaction• Served as on-call engineer, assessing the scope and operational impact of disruptions, service restoration actions and escalate appropriate issues to appropriate stakeholders for timely resolution