James Martonik Email & Phone Number

Ronald, Wa, Us

Greater Seattle Area

Bothell, Washington

Successfully led a high performing team of project leads working across areas of responsibility in developing and implementing countrywide property claim handling processes with structure and additional living expense coverage emphasis. Owned vendor relationships for property estimating platform and additional living expense housing suppliers. •Led team in development and implementation of large structure claim handling processes, utilizing virtual technology and MRP vendors, resulting in a… Show more Successfully led a high performing team of project leads working across areas of responsibility in developing and implementing countrywide property claim handling processes with structure and additional living expense coverage emphasis. Owned vendor relationships for property estimating platform and additional living expense housing suppliers. •Led team in development and implementation of large structure claim handling processes, utilizing virtual technology and MRP vendors, resulting in a 25% adjuster efficiency gain, saving $1.5M annually and 90% customer satisfaction.•Led team in testing of industry leading claim collaboration technology, for customers and vendors, and created a cost benefit analysis for executive leadership review and approval. Decision pending.•Directed a team in process development and implementation of industry leading, third party, wind and hail roof estimating technology that resulted in $1,000+ average savings per estimate.•Collaborated with a cross-functional team to negotiate a 3-year, $45M vendor contract resulting in 3% cost savings. Show less

Bothell, Wa

Successfully led teams responsible for property claim process implementation, managed repair program oversight, claim handling best practices and quality assurance for 13 states. Team supported 130 frontline claim employees.•Led quality assurance team that monitored and validated compliance to claim handling and estimating best practices. The work of this team resulted in meeting annual Allstate Home Office quality calibration target 100% of the time.•Designed key metrics to quickly… Show more Successfully led teams responsible for property claim process implementation, managed repair program oversight, claim handling best practices and quality assurance for 13 states. Team supported 130 frontline claim employees.•Led quality assurance team that monitored and validated compliance to claim handling and estimating best practices. The work of this team resulted in meeting annual Allstate Home Office quality calibration target 100% of the time.•Designed key metrics to quickly identify potentially adverse financial and operational trends that provided actionable insights into potential issues before they impacted loss costs or customer experience.•Led team that supported the onboarding of Adjusters to the Xactimate estimating platform in the Northwest Claim Service area resulting in over 90% of adjusters validated with essential usage skills.•Led team that supported the training and skill validation of the Next Gen claim platform in the Northwest Claim Service area resulting in over 90% of employees validated in the tool’s usage.•Designed and installed large loss referral process to involve Senior Leadership and quality technicians early in claim handling process for claims exceeding $500,000 in value. This allowed for Senior Leadership input on and alignment with the claim handling path prior to the authority escalation resulting in improved efficiency and speed of claim settlement. Show less