-Initiated a company-wide job analysis to formalize job titles and job descriptions, and to develop a scalable organizational structure.-Launched a company-wide job evaluation to establish standardized pay grades and pay differentials.-Partnered with managers to develop promotion and retention strategies for the existing workforce, and recommended salary placements for new hires. -Implemented the organization's first HRIS (BambooHR) and led all aspects of the organizational rollout.-Developed a company-wide performance management strategy that incorporated the following elements: goal setting and tracking, coaching, peer feedback, quarterly performance appraisals.-Increased the effectiveness of the onboarding process by standardizing the hiring workflow, defining task owners, incorporating new technology, and developing a 30/60/90 new hire review process.-Improved compliance, reporting, and data security by incorporating new technology in daily HR practices. -Upgraded the recruiting and applicant tracking processes which increased the speed and quality of applicants while also leading to better collaboration between hiring leads and hiring managers.-Key contributor for two payroll conversions and responsible for training and ongoing payroll support for 15 supervisors (ADP and Paylocity).-Limited employer liability by implementing company-wide harassment training for 15 supervisors and 170 employees.-Responsible for the company-wide implementation of new quarterly physical inventory technology that resulted in greater inventory control and higher-quality customer service across all sales channels.-Lead a company-wide initiative to modernize inventory handling practices and logistics (e.g. safety, quality, transport) resulting in a significant decrease in worker compensation claims.Instrumental in the company-wide rollout of a direct-to-consumer local delivery service including: team training, customer support, and technology support.

-Led a team of 2 supervisors and 15 employees responsible for in-store sales and end-to-end web order fulfillment for one of the organizations top grossing retail locations.-Responsible for all personnel management including: hiring, onboarding, performance appraisals, learning and development, and terminations.-Served as the primary point of contact for customer service escalations and issue resolution; decreased customer service incidents by developing strong operational procedures around order fulfillment and quality control.-Implemented facility and equipment upgrades to maximize safety and operational efficiency; decreased workers compensation claims for three consecutive years, and increased warehouse storage capacity by 50%.-Managed all aspects of retail banking: end of day reconciliation, change orders, and weekly deposits.

-Administered a client designed support program for patients in need of medication assistance.-Conducted benefit verifications to identify support programs for patients through county, state, and federal programs.-Fielded inbound calls and provided high-level customer support for time-sensitive inquiries.

-Lead a team of 5 employees responsible for in-store sales and end-to-end web order fulfillment.-Responsible for all personnel management including: hiring, onboarding, performance appraisals, learning and development, and terminations.-Managed all aspects of retail banking: end of day reconciliation, change orders, and weekly deposits.