Jeremy Marzella Email & Phone Number

Windsor, Connecticut, United States

Windsor, Ct

Support Small Commercial, Middle Market, and Specialty Commercial business lines and act as a liaison with development and testing teams. Analyze, document, and test requirements for the Guidewire PolicyCenter implementation and maintenance program. Lead use case development iterations, presentations, and trainings. Mentor and act as role model to peer BAs through every day work and functional reviews. Work in an agile environment as a member of a scrum team.•Successful release implementations: IBM InfoSpehere Master Data Management; PolicyCenter Workers’ Compensation; retirement of Siebel system.•Review and document processes and trainings including training materials and presentations.•Testing for defects, troubleshooting for root cause, and implementing solutions.•Supported user acceptance testing (UAT) and ‘Model Office’ events.

Simsbury, Ct

Oversee and administer the privacy and information protection programs for Wealth Management lines of business: Individual Annuity, Mutual Funds, Retirement Plans, Individual Life, and Hartford Life Distributors. Support the implementation of corporate initiatives sponsored by The Hartford Information Protection (THIP), Corporate Privacy Office, and Strategic Initiatives & Technology.•Annual Privacy Risk and Control Assessment for Mutual Funds and Global Annuities using Archer. •Successful roll-out of Incident Response Management and Root Cause Analysis process.•Created Application Control Self-Assessment using RSAM GRC solution.•Designed process enhancements to Archer applications Incident Management and Privacy Risk Assessment.•Developed best practice procedures and guidelines for Remote Printing and Folder Share/Network Drives Access.•Promoted continued awareness through website content creation, monthly newsletter and annual brochure.•Facilitated monthly privacy and security team meetings involving Information Protection Office, IT Compliance, and other Information Protection Manager partners.•Email violation monitoring, training and reporting using Symantec Data Loss Prevention - Vontu.•Maintained and administered team SharePoint and website using FatWire Content Server.•Researched and approved access recertifications, approver and data owner changes, and creation of access roles.•Recipient of “Above and Beyond,” “Customer Focus” and “Team Work” applause awards.

Windsor, Ct

Project support of multiple Hartford Life IT projects including the Boulder Data Center project and Role-Base Access Control (RBAC) Remediation. Continued reliance as subject matter expert for RBAC.•Successful RBAC creation and migration of offshore vendors to least-based privilege access roles.•Defined and updated lists of applications and their configurations (BAM) to be used on desktops/laptops, Citrix, and VMware.•Researched and documented security access and software needs including Active Directory groups, folder share access, drive mappings, and software configuration.•User acceptance testing of RBAC roles and BAM software. •Administered firewall rule change/connectivity requests and problem solved connectivity issues.

Windsor, Ct

Asset and on-boarding support of vendors, consultants, and employees through the coordination of security access and software build/installation requests and tracking using Remedy and HLI Online Security Request systems.•Created tracking mechanism to consolidate virtual computers (VMware sessions) utilized by offshore vendors.•Advisor for security concerns and first point of customer contact for all Hartford Life security requests.•Problem solved user connectivity problems with SSL VPN and offshore network connectivity.•Coordinated, evaluated and maintained software installations for VMware and Citrix environments.•Enhanced Hartford Life on-boarding process through the creation of streamlined data access request forms.•Integrated RBAC matrixes into on-boarding process.

Wallingford, Ct

HIPPA compliant onsite and cloud-based medical data archiving, storage, and disaster-recovery solutions using DICOM standards (digital imaging and communication in medicine) for web-based access and image viewing.•Successful request for proposal process and replacement of online image viewing product line, InDex Web. •Implemented hands-on classroom based customer training and web based product training.•Administered and maintained hosted Windows systems (InDex Web and Avreo web solutions).•Created and maintained technical documentation.•Responsible for data backup of all Windows systems using Veritas and Recovery Plus.

Southbury, Ct

Provide 24/7 on call support as first level escalation point for server hardware and software problems. Manage and support server and infrastructure needs for multiple business accounts including Volvo, JP Morgan Chase, and Lincoln Financial. Windows 2000 System Administrator for fifty-two direct assignments.•Successful merging of two Active Directory forests consisting of over 30,000 users.•Successful server upgrades to latest version of Symantec Antivirus Corp Edition.•Monitored and updated IBM servers including installation of operating system and application patches and updates, script and group policy modification, and password schedule maintenance.•Provided server support from post-build to steady state; update databases and documentation.•Worked closely with Citrix MetaFrame team for server setup and troubleshooting of OS and applications.

Dallas, Tx

Provide global support for a full-service commercial mortgage servicer and asset manager with offices in North America (Dallas, Bermuda, Mexico), Europe (Ireland, London, Paris, Brussels, Frankfurt, Berlin, Luxembourg), and Asia (Korea, Japan, Taiwan, China). Responsible for corporate wide Active Directory, Group Policies, Exchange 2000 administration, DNS (public and private), WINS, DHCP, firewall security and VPN connectivity.•Windows 2000 Active Directory design and migration merging 7 NT domains.•Email server migration from Exchange 5.5 to Exchange 2000.•Corporate wide client and server anti-virus deployment using McAfee ePolicy Orchestrator.•Symantec Enterprise Firewall/VPN upgrade and Symantec VPN appliance distribution.•Storage Area Network (SAN) implementation using HP Storage Works EVA.•Software installation package creation using SMS, batch files and login scripts.

Arlington, Tx

•Install, configure, and maintain Windows and Novell servers and server environment.•Create software installation packages using Novell ZENworks.•Extensive Y2K server and desktop testing and implementation.•Determine scope of Field Service project tasks. •Assist with support and managing details of desktop services, projects and problem management.•Work to meet strategic and operational objectives through effective application and process analysis.

Arlington, Tx

IT support for Texas Health Resources.•Testing and documentation of new software and hardware.•Day-to-day delivery of quality, technical services to the customer.•Adhering to service delivery processes and procedures.

Arlington, Tx

Supervise day-to-day, evening and weekend operation of the University Center and two copy center organizations consisting 25+ student and full-time staff.•Supervised two copy center businesses consisting of twenty-one staff members.•Developed and tracked budgets; reviewed contracts and solicited requests for proposals.•Managed four separate teams of student and full-time employees; University Center building managers (5), internal set-up crew (10), copy center businesses (21).•Oversee evening/weekend operations of facilities; building managers (5), set-up crew (10).•Established, supervised and maintained marketing strategy for the University Center.•School of Business requested merging and taking over of their copy center.

Master Of Science (Ms), Human Development, Counseling, Family Relations

Activities and Societies: ACUI - Association of College Unions International

Bachelor Of Arts (Ba), Communication Science/Psychology (Dual Degree)

Activities and Societies: ACUI - Association of College Unions International