Jeremy Marzella Email & Phone Number

Windsor, Connecticut, United States

Windsor, CT

• Support Small Commercial, Middle Market, and Specialty Commercial business lines and act as a liaison with development and testing teams. Analyze, document, and test requirements for the Guidewire PolicyCenter.
• Successful release implementations: IBM InfoSpehere Master Data Management; PolicyCenter Workers’ Compensation; retirement of Siebel system.
• Review and document processes and trainings including training materials and presentations.
• Testing for defects, troubleshooting for root cause, and implementing solutions.
• Supported user acceptance testing (UAT) and ‘Model Office’ events.

Simsbury, CT

• Oversee and administer the privacy and information protection programs for Wealth Management lines of business: Individual Annuity, Mutual Funds, Retirement Plans, Individual Life, and Hartford Life Distributors..
• Annual Privacy Risk and Control Assessment for Mutual Funds and Global Annuities using Archer.
• Successful roll-out of Incident Response Management and Root Cause Analysis process.
• Created Application Control Self-Assessment using RSAM GRC solution.
• Designed process enhancements to Archer applications Incident Management and Privacy Risk Assessment.
• Developed best practice procedures and guidelines for Remote Printing and Folder Share/Network Drives Access.

Windsor, CT

• Project support of multiple Hartford Life IT projects including the Boulder Data Center project and Role-Base Access Control (RBAC) Remediation. Continued reliance as subject matter expert for RBAC.
• Successful RBAC creation and migration of offshore vendors to least-based privilege access roles.
• Defined and updated lists of applications and their configurations (BAM) to be used on desktops/laptops, Citrix, and VMware.
• Researched and documented security access and software needs including Active Directory groups, folder share access, drive mappings, and software configuration.
• User acceptance testing of RBAC roles and BAM software.
• Administered firewall rule change/connectivity requests and problem solved connectivity issues.

Windsor, CT

• Asset and on-boarding support of vendors, consultants, and employees through the coordination of security access and software build/installation requests and tracking using Remedy and HLI Online Security Request systems.
• Created tracking mechanism to consolidate virtual computers (VMware sessions) utilized by offshore vendors.
• Advisor for security concerns and first point of customer contact for all Hartford Life security requests.
• Problem solved user connectivity problems with SSL VPN and offshore network connectivity.
• Coordinated, evaluated and maintained software installations for VMware and Citrix environments.
• Enhanced Hartford Life on-boarding process through the creation of streamlined data access request forms.

Wallingford, CT

• HIPPA compliant onsite and cloud-based medical data archiving, storage, and disaster-recovery solutions using DICOM standards (digital imaging and communication in medicine) for web-based access and image viewing.
• Successful request for proposal process and replacement of online image viewing product line, InDex Web.
• Implemented hands-on classroom based customer training and web based product training.
• Administered and maintained hosted Windows systems (InDex Web and Avreo web solutions).
• Created and maintained technical documentation.
• Responsible for data backup of all Windows systems using Veritas and Recovery Plus.

Southbury, CT

• Provide 24/7 on call support as first level escalation point for server hardware and software problems. Manage and support server and infrastructure needs for multiple business accounts including Volvo, JP Morgan.
• Successful merging of two Active Directory forests consisting of over 30,000 users.
• Successful server upgrades to latest version of Symantec Antivirus Corp Edition.
• Monitored and updated IBM servers including installation of operating system and application patches and updates, script and group policy modification, and password schedule maintenance.
• Provided server support from post-build to steady state; update databases and documentation.
• Worked closely with Citrix MetaFrame team for server setup and troubleshooting of OS and applications.

Dallas, TX

• Provide global support for a full-service commercial mortgage servicer and asset manager with offices in North America (Dallas, Bermuda, Mexico), Europe (Ireland, London, Paris, Brussels, Frankfurt, Berlin.
• Windows 2000 Active Directory design and migration merging 7 NT domains.
• Email server migration from Exchange 5.5 to Exchange 2000.
• Corporate wide client and server anti-virus deployment using McAfee ePolicy Orchestrator.
• Symantec Enterprise Firewall/VPN upgrade and Symantec VPN appliance distribution.
• Storage Area Network (SAN) implementation using HP Storage Works EVA.

Arlington, TX

• Install, configure, and maintain Windows and Novell servers and server environment.
• Create software installation packages using Novell ZENworks.
• Extensive Y2K server and desktop testing and implementation.
• Determine scope of Field Service project tasks.
• Assist with support and managing details of desktop services, projects and problem management.
• Work to meet strategic and operational objectives through effective application and process analysis.

Arlington, TX

• IT support for Texas Health Resources.
• Testing and documentation of new software and hardware.
• Day-to-day delivery of quality, technical services to the customer.
• Adhering to service delivery processes and procedures.

Arlington, TX

• Supervise day-to-day, evening and weekend operation of the University Center and two copy center organizations consisting 25+ student and full-time staff.
• Supervised two copy center businesses consisting of twenty-one staff members.
• Developed and tracked budgets; reviewed contracts and solicited requests for proposals.
• Managed four separate teams of student and full-time employees; University Center building managers (5), internal set-up crew (10), copy center businesses (21).
• Oversee evening/weekend operations of facilities; building managers (5), set-up crew (10).
• Established, supervised and maintained marketing strategy for the University Center.

Master Of Science (Ms), Human Development, Counseling, Family Relations

Activities and Societies: ACUI - Association of College Unions International

Bachelor Of Arts (Ba), Communication Science/Psychology (Dual Degree)

Activities and Societies: ACUI - Association of College Unions International