Jordan Masters Email & Phone Number

Eugene, Oregon, United States

• My first foray into the banking industry. Here I have taken on a variety of roles and diverse challenges. I began as a generalist and quickly broke into more technically demanding and critically sensitive positions.
• Assisting clientele with balance transfers, account management, mobile banking, technical troubleshooting, and various bank services.Key Accomplishment:
• Without any prompting, identified and corrected… Show more My first foray into the banking industry. Here I have taken on a variety of roles and diverse challenges. I began as a generalist and quickly broke into more.
• Without any prompting, identified and corrected hundreds of errors in client-facing website materials within the first few months of employment. Show less

Eugene, Oregon, United States

• In this role, I delivered exceptional technical assistance to distributors, integrators, vendors, and end users on diagnosing and troubleshooting of barcode readers, digital scales, machine vision, and other data.
• Processing warranty repair and replacement claims and preparing bi-weekly reports for tracking pending products aligned with defined service agreements.Key Accomplishment:
• Designed/published troubleshooting material for internal… Show more In this role, I delivered exceptional technical assistance to distributors, integrators, vendors, and end users on diagnosing and troubleshooting of.
• Designed/published troubleshooting material for internal and client-facing use. Show less

Springfield, Oregon, United States

• During this tenure, I was responding to billing inquiries and educating customers on product value. I also provided technical assistance and setup walkthroughs for inexperienced users.Major Responsibilities:
• Addressing and resolving disagreements with dissatisfied consumers on regular basis, aimed at achieving client trust and handling concerns and queries about the value of identity theft protection and cyber security.Key.
• Secured hundreds of thousands of… Show more During this tenure, I was responding to billing inquiries and educating customers on product value. I also provided technical assistance and setup walkthroughs for.
• Secured hundreds of thousands of dollars in revenue by saving customer cancellations and up-selling to meet additional needs where necessary. Show less

North Lauderdale, Florida, United States

• For near two years I provided remote support to field technicians servicing large and medium enterprise partners with installation and maintenance of network hardware.Main Responsibilities:
• Oversight for diagnosis of technical difficulties during site installation and maintenance.
• Producing timely and detailed service reports in compliance with company procedures and protocols.Key Achievement:
• Promoted to two high-visibility positions within the first year by… Show more For near two years I provided remote support to field technicians servicing large and medium enterprise partners with installation and.
• Promoted to two high-visibility positions within the first year by quickly grasping hardware education and providing top-notch services to the company. Show less

Davie, Florida, United States

• As a Consultation Agent, I was monitoring queues and providing accurate status updates to customers. Main Duties:
• Maintaining a positive customer experience by cultivating robust relationships with clients while diagnosing and troubleshooting laptops, desktops, smartphones, and tablets.
• Processing warranty and insurance claims, recommending solutions, ensuring the customer's informed consent, delivering routine updates, and consulting on a periodic basis.Key… Show more As a Consultation Agent, I was.
• Processing warranty and insurance claims, recommending solutions, ensuring the customer's informed consent, delivering routine updates, and consulting on a periodic basis.Key Contribution:
• Generated thousands of dollars in revenue through delivery of technical services. Show less

Bachelor Of Arts - Ba, English Language And Literature, General

Associate Of Arts - Aa, Liberal Arts