Jessica Matteson Email & Phone Number

United States

• Supervises a team of front desk representatives, providing training, guidance, and performance evaluations.
• Resolves guest complaints and issues for a positive customer experience.
• Monitors and manages room inventory contributing to high occupancy.
• Prepares reports, schedules, and maintains accurate records for administrative purposes.
• Enforces hotel policies and procedures to ensure safety and security.
• Utilizes multi-line phone systems.

Temecula, California, United States

• Promoted to VIP Specialist May 27th 2022
• Monitor VIP spending and comp accordingly.
• Anticipate VIP needs and accommodate.
• Maintain a friendly and personable report with VIP guests
• Cross coordinate interdepartmentally for best possible service.

Temecula, California, United States

• Review reports for accuracy of revenue.
• Process transactions and settlements.
• Maintain a working knowledge of all current promotions and rate plans.
• Efficiently operate moderately complex computer applications, including but not limited to all Microsoft applications.
• Process end-of-day date roll procedures.
• Files electronic and paper documents including invoices, contracts, ledgers, and expense reports.

Temecula, California, United States

• Pechanga Resort and Casino, VIP Specialist
• Began as Guest Services Representative. August 25th 2021
• Promoted to VIP Specialist May 27th 2022
• Build guest loyalty by ensuring the highest level of guest satisfaction.
• Proficient and extensive knowledge of all computer systems used (HMS, CMP, Hotsos, Microsoft office, etc.)
• Maintains high standards of courtesy, efficiency, comprehensive knowledge of property offerings, locations, and amenities.

El Cajon, California, United States

• Sycuan Resort and Casino, Transportation Lead/Department Trainer
• Began as Valet attendant July 2016
• Promoted to Transportation Lead in July 2017
• Appointed Department Trainer in February 2019
• Structured new Bell Department training and SOPs
• Created and administered multiple classes for customer service training.

Rochester, New York, United States

• Valet Park of America, Valet Manager
• Began as Valet attendant March 2013
• Promoted to manager in July of 2013
• Managed multiple venues, including Rochester Regional Hospital, Batavia Downs Casino, and multiple private parties
• Conducted interviews and trained new team members.
• Coordinated with other contract teams to maintain standards regionally.

Temecula, California, United States

• Pechanga Resort and Casino, Valet Lead
• Began as Valet Dispatcher in January 2008
• Promoted to Hotel Doorperson/Valet Lead in June 2008
• Supervised team of Valets.
• Coordinated with multiple departments
• Documented activities of Valet department