J. Matthew Partridge Email & Phone Number

Columbia, Missouri

• Anticipate caller’s needs by processing calls quickly and correctly for the entire University Health System.• Accurately process any emergency calls (i.e. Code Blue, Person Down, and Facility Alerts) by activating the right procedure, with precise first responder information, and follow-up with originating caller to ensure team arrival.• Assist callers with paging “Physician on Call” to ensure quality care.• Help hospital staff members troubleshoot pager malfunctions and/or replacing pagers as needed.• Provide back-up administrative support to functions such as updating call schedules to units after hours.• Ensure the privacy and sensitive health information of our patients by abiding to strict HIPPA and HITECH confidentially laws.

Basehor, Kansas

• Positively educate staff members of 15+ on the importance of P&L by thoroughly training staff in client service, inventory management, and shrink.• Successfully solved any client service related matters quickly and efficiently to satisfaction• Manage staffing by interviewing potential candidates along with being involved with disciplinary actions – including termination of current and probationary staff• Oversee merchandising plans for store including endcaps, power panels, masses/features, and impact statements.• Make myself available to both staff and clients for comments/concerns to ensure complete satisfaction and loyalty is being built.

Lenexa, Kansas

• Responsible for store operations, including pharmacy, during the overnight hours.• Confirm store stock is replenished, every day and promotional signage is set, and pharmacy prescriptions are filled.• Ensure store, pharmacy, and facilities are clean and orderly.• Reduced overnight shrink by 34%.

Kansas City, Kansas

• Supervise 13+, ensure new staff complete training programs as well as work with current staff on new merchandise or product lines• Work closely with buying and merchandising team to be a liaison to ensure floor sets, endcaps and displays are set to company standards.• Support staff in closing difficult sales while providing world class client service and maintain satisfaction.• Raised add-on sales by 29%

Bachelor Of Education - Bed, Elementary Education And Teaching, 3.15

Secondary Education And Teaching, 2.81

Activities and Societies: National Education Association Student Affiliate

High School Diploma, General Education, 3.5

Activities and Societies: Future Business Leaders of America, Students Against Destructive Decisions, Chorus, Band, Theatre Production