Matt Randall Email & Phone Number

Needham, Massachusetts, United States

I am passionate about enhancing client success by consistently monitoring service performance and identifying areas for improvement. I always strive to gather insights and analyze feedback to enhance the overall service experience. I work closely with my clients to comprehend their needs and recognize growth opportunities to improve their satisfaction levels. Through proactive outreach, I have successfully decreased the churn rate by 15%. Additionally, I have onboarded almost 1,000 new users onto the website to identify available research.

Saint Leo, Florida, United States

I have extensive experience in developing and implementing training programs for enrollment counselors, which have successfully increased university enrollment. My specialty lies in identifying and cultivating professional skills and improving stakeholders' performance through personalized and targeted training. Additionally, I have created and maintained customized call monitoring scoring guides for various departments. I perform a needs analysis based on feedback from higher officials and use tracking systems to monitor the effectiveness of training progress. I am proud to have introduced innovative methods that increased quality assurance scores by 30% and produced more effective training content that reduced onboarding time by a third.

Saint Leo, Florida, United States

I designed and executed a comprehensive strategy for recruitment and enrollment, playing a crucial role in the recruitment and counseling activities for two classes at Tech Data. In addition, I led development initiatives to involve alumni and current students in the recruitment and mentoring process and established strong relationships with existing students through daily email and phone communication. To expedite the enrollment process, I initiated email campaigns and hosted advanced webinars to boost student engagement. I collaborated closely with various departments to ensure maximum student satisfaction and retention. Furthermore, I guided the business development team to increase enrollment by 10%, while fostering corporate collaborations, and achieved retention goals by maintaining continuous communication with students, resulting in a 95% return rate.

Tampa, Florida, United States

I took it upon myself to improve the professional skills of the customer service team by organizing interactive training sessions and leading by example. I also created training materials to help enhance their performance. In addition, I interacted with new clients to build trust in our products and services. As a result of these efforts, we were able to optimize our operational goals by reducing customer hold times by 15%. Furthermore, I gained the confidence of new clients, leading to a 25% increase in efficiency while leveraging our company's new platform compared to the previous one.

Tampa, Florida, United States

Clearwater, Florida, United States

Hudson, Florida, United States

Master Of Business Administration - Mba, Human Resource Management

Bachelor Of Arts - Ba, Organizational Communication

Activities and Societies: Member of the University of Central Florida Football team