Matt Wall Email & Phone Number

As an experienced VP of Customer Success and Proven Leader in Customer Experience and Operational Excellence, specializing in SaaS and B2B/B2G Services, I achieve client business goals by driving multi-year customer success planning and fostering engagement and adoption through customized solutions and strong client relationships. I achieve sustained business growth through unparalleled customer satisfaction by drawing on my improvement strategy formulation and resource management expertise.Client Success Leadership: The key to my success is boosting revenue growth by understanding client needs. For instance, at Euna Solutions, I addressed the organization's inconsistent processes and communication issues, particularly within follow-up procedures. I also redefined customer success strategies and selected appropriate tools to streamline processes and enable efficient tracking and management. Allocation Capability Expertise: Another reason for my success is my ability to achieve client success targets by building functional capabilities. For example, At NIC Inc., I implemented a new vehicle inspection process for the State of Texas, which included procuring, training, and supporting hardware for 6,500 inspection locations statewide. I also managed inventory and provided help desk support. By doing this, I decreased operational disruptions and enhanced the efficiency of service provision. SELECTED ACCOMPLISHMENTS:Transformation Expert: Directly Responsible for $60M in ARR at Euna Solutions by redefining the company-wide customer success vision; devised and standardized cadence protocols to streamline client communication and engagement.Disruptive Leader: Reimagined the product roadmap process at Euna by instituting a systematic approach to prioritize, triage, and review feature requests; revamped management strategies using Agile; introduced sprint meetings and reporting.System Integration SME: Deployed inventory management systems to oversee 6,500 devices across the state at NIC Inc.; reduced operational downtime and improved service delivery by providing training and help desk support to service stationsIf you’re looking for someone who delivers top-notch customer experiences, leverages cutting-edge technology, and orchestrates seamless collaboration across multifunctional teams, email me at jmattwall@gmail.com. Key Skills: Customer Success & Retention | Change Management & Process Standardization | Strategic Plan Development | Project Management Expert

Listed skills include Vendor Management, Project Management, Product Management, Program Management, and 45 others.