Joseph Maynard Email & Phone Number

Melvindale, Mi, Us

Detroit, Michigan, United States

● Managed and played key roles with specialized projects impacting various guest facing technologies as well as IPTV technology.● Troubleshot issues such as internet connectivity, domain authentication, switch connectivity, server errors, hardware malfunctions, VPN issues, and IP configuration.● Utilized Adaxes, Azure AD, and Active Directory; resurrected user accounts, manage security group additions, password & MFA resets, and more.● Executed initial setup and configuration of new computers/laptops using Intune Management to properly AP Enroll devices.● Created a new centralized “S&E Master Inventory” to help manage assets across various entities and venues.● Utilized MDM solution to create new profiles to uniquely support various entities and departments requirements.● Managing the team schedule to ensure all our venues are efficiently supported while minimizing cost.● Escalation of issues to proper authorities.● Assisting other team members on various issues with teach and train mentality.● Documentation of new and existing systems, procedures, and venue reference guides.● Troubleshot various hardware types: desktops, laptops, printers, access points, switches, ticket scanners, iPads, iPhones, and tablets.● Troubleshot various operating systems: Windows 10, Windows 11, MacOSx, iOS, Android.● Conducted multiple part-time interviews● Represent the team on various meetings with various departments. Extracting any pertinent information needed for the team to deliver.● Delegating incidents to teammates and coordinationwith onsite techs for urgent issues.● Deciphering customer requests into actionable tasks.

Toledo, Ohio, United States

Managed 20 remote network locations spanning three (3) states with 150+ users.● Performed routing and switching as well as all troubleshooting with Cisco and NETGEAR products.● Migrated from Hyper-V over to VMware; performed all virtual server administration.● Executed Windows Server (2008 R2, 2012, 2016) installations and configurations.● Executed initial setup and configuration of new computers/laptops, consisting of domain joining, VPN, antivirus, Office, and other various company required programs.● Utilized a blend of Ubiquiti Unifi and Cisco Meraki access points across various locations.● Troubleshot issues such as internet connectivity, domain authentication, switch connectivity, server errors, hardware malfunctions, VOIP, and IP configuration (DNS, DHCP, static IP).● Disassembled computer systems to troubleshoot and resolve hardware issues; upgraded RAM, graphics cards, and converted HDD to SSD for 60+ users.● Managed EOL firewall replacement project consisting of 13 firewalls; required site coordination and zero downtime to production.● Coordinated upgrade of the ISP circuits for nine (9) different sites as well as readdressed public IPs on the firewalls.● Supported company-wide cellphone deployment project consisting of initial setup and configuration of over 80 cellphones at various remote locations (iPhones, Androids, iPads).Performed Office 365 Administration; created and terminated users’ credentials, set up shared mailboxes, security groups, and distribution lists.● Implemented Spiceworks Helpdesk as a company ticketing system so users could create and track ticket history/status.● Closed 2,000+ helpdesk tickets and assisted users in person as well as via phone, live chat, email, and video conferencing.● Executed Active Directory administration; created users with proper credentials, settings, and security groups.● Managed company-wide VOIP phone transition from Toshiba IP Edge to Buckeye Telesystems.

Melvindale, Mi 48122

- Quality inspection and repair of thousands of tire casings.- Enveloping retreads and chamber loading.- Balancing tires and rim mounting.- Training of 9 employees on quality inspection and the enveloping process.

Detroit, Mi 48209

- Built orders in a timely fashion while checking quality and preservation of product for a produce company that grosses $15 million in annual sales.- Trained 6 employees on quality inspection, order building, and proper truck loading.

Greater Detroit Area

- Contacted over a thousand customers as service callbacks during storm emergencies.- Gained field patrol experience and knowledge of underground residential distribution grids and pad mount transformer inspections.- Worked on the PLD project, verifying assets in the Detroit area.

Greater Detroit Area

- Created maps for field patrol students utilizing grid mapping programs and processed data entry.- Contacted over a thousand customers as service callbacks during storm emergencies.- Gained knowledge of underground residential distribution grids.

Bachelor'S Degree, Information Technology Management

Activities and Societies: National Society of Leadership and Success

High School, General Studies

Activities and Societies: National Honors Society, Tennis Team