• Responsible for captive feasibility studies and captive set ups• Responsible for business development and marketing functions• Development and market positioning of new product solutions• Managing the link between technology providers and end-users• Handling tenders and projects

• Developing underwriting guidelines and product propositions• Technical expert advice and consultancy• Delivering underwriting, claims, products and general insurance training courses and workshops• Tailored programs for developing your people, your portfolio and your business results

o Set up of a new department to act as the Support functiono Support the Commercial team in terms of structure, training and processo Coordinate with other functions to improve productivity

o Develop strategies, plan the deliverables and monitoring of result to identify key learnings and in turn recommend continuous enhancements of the portfolioo Enhancements, amendments and development of new and existing productso Campaign management, performance review, translating key learnings into actions and strategieso Focus on Bancassurance channel in terms of technical support for business development

o Responsible for re-structuring of Personal Lines Profit Centreo Responsible for set up Marketing & Quality Control Departmento Designed and implemented new process flows for company operationso Positioning of products to generate profitable growtho MIS and System improvementso Involved in budget planning for profit centres and cost centres

o Bahrain Institute for Banking and Finance (BIBF), Bahrain.o Emirates Institute of Banking and Financial Studies, Abu Dhabi.o Kuwait Investment Authority, Kuwait.o Oman Insurance Academy, Muscat.o Royal Centre for Legal Studies, Dubai.

o Responsible for Business Development in the GCCo Responsible for the proposition of the CII Takaful Unito Set up of strategic partnershipso Managing interregional communications and relationships between CII London and the Middle East, including multi-national Insurance companies, Insurance Regulators and other business leaders to enhance membership services and professional development in the conventional and Takaful markets.o Leading Steering Committee, involving the… Show more o Responsible for Business Development in the GCCo Responsible for the proposition of the CII Takaful Unito Set up of strategic partnershipso Managing interregional communications and relationships between CII London and the Middle East, including multi-national Insurance companies, Insurance Regulators and other business leaders to enhance membership services and professional development in the conventional and Takaful markets.o Leading Steering Committee, involving the establishment of regional strategies for the CII portfolioo Development and Management of the marketing strategy, annual budget and plano Planning and implementation of alternative distribution channels Show less

o Invaluable experience of start-up of the Takaful arm and Centre of Excellence within AIG Inc., * Ownership and handling pressure * Delegation and supervision of responsibilities * Problem resolution and decision-makingo Handled the company’s Shariah compliance with the Fatwa & Shariah Supervisory Boardo Takafulisation of wordings and operationso Proposed, designed, managed and completed research projects concerning company product innovations, markets and… Show more o Invaluable experience of start-up of the Takaful arm and Centre of Excellence within AIG Inc., * Ownership and handling pressure * Delegation and supervision of responsibilities * Problem resolution and decision-makingo Handled the company’s Shariah compliance with the Fatwa & Shariah Supervisory Boardo Takafulisation of wordings and operationso Proposed, designed, managed and completed research projects concerning company product innovations, markets and operationso Reliable and passionate dedication towards integrity of the Takaful modelo Liaise regional strategies and domestic solutionso Value creation through strategic partnerships with banks and affinitieso Talent management to enable team in selling and servicing products through training and knowledge transfero Launched and managed the Personal Lines portfolio including underwriting, product proposition, budget planning process, business developmento Set-up of multi-million dollar business portfolio from ground upo Reporting, estimates/budgeting, projections and impact from reinsurance, acquisition, expenses and claimso Managing, screening and recruitment of business development staff and customer service staff. o Negotiated and monitored costs for creative services, evaluated vendor performance to enhance customer service standards Show less

o Executive Management Program including reinsurance, underwriting, risk management and statistical analysis.o Project management – product launches and affinity schemeso Penetration of various channels of distributiono Supervision of customer service departmento Marketing role including sales, account servicing and credit control.o Portfolio account growth of 15% when market growth was at 5% growth.o Managing, screening and recruitment of salespersons and support staff.

o Sales process managemento Cross-selling and up-sellingo Training of new recruits in Sales and Customer Serviceo Monitoring and resolving customer complaints