Jean-Michel Balaguer Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Responsible for developing and managing:• Client portfolios• Bank partnerships• Remittances partnerships• Mobile Wallet partnerships• Rewards & Incentives partnershipsAccount Management:• Maintain ongoing customer relationships and optimization• Analyze growth trends• Facilitate P&L statements, KPIs, and ROIs• Collaborate with Ops, Marketing, Compliance, Legal and IT to oversee all aspects of implementation processes are met.ShipMoney is an industry-leading provider of payment solutions for maritime companies throughout the world. We develop efficient, customized cost-saving programs for crew, vendors and suppliers facilitating crew payroll payments, international corporate remittances, money transfers, mobile top-ups, payroll advances, onboard expenses and all other forms of shoreside and onboard payments.www.shipmoneycorporate.com

Barcelona Area, Spain

During my role in this company, I have streamlined overall GTP prepaid platform and other relevant services globally through utilization of exceptional interpersonal skills to secure and subsequently implement various contracts. I deployed effective payroll delivery solutions, per diem, and corporate expense programmes by leading business development team to ensure timely project deliverables for bank general spend debit/prepaid card programmes as well as ShipMoney maritime and Atlas Pay land-based clients. Furthermore, I spearheaded multiple professionals, including BIN sponsors & programme managers across EU, MEA, AP, and LATAM. To accomplish major annual business targets and steer business growth, I have formulated comprehensive reports for EVP and CEO on global initiatives. Throughout my professional history, I have displayed accurate corporate financial position by presenting P&L statements, KPIs, and ROIs for board of directors committee.Some of my key accomplishments include the following:• Acknowledged by senior management for increasing yearly business revenue by 30%.• Headhunted and acquired approximately 3 profitable clients year after year through effective negotiations.• Analysed and mitigated travel expenses by approximately 20% of the yearly budget.• Assured organisational success through development of lasting relationships with clients as well as MasterCard & Visa teams within EU, Dubai, Singapore, Philippines, Nairobi, Nigeria and Johannesburg.• Facilitated sales revenue optimisation by devising efficient team sales strategy focusing on marketing, customisation, material handling. and analytics.• Enabled productive decision-making by engaging in multiple trade shows and roundtable discussions.

Nairobi, Kenya

I strengthened end-to-end product launch framework, including project scopes and all BIN requirements by directing entire system implementation process between client as well as Visa and MasterCard teams. Moreover, I have ensured appropriate employment of GTP products and services through delivery of expert-level guidance to bank partners regarding development, marketing, implementation. and programme operations. To oversee entire business documentation procedures, I extensively managed Visa PIFs, CIQs, project scope definition, and BIN implementation forms. I attained successful programme approvals through engagement in regular liaison with local regulators.Some of my selected contributions include the following:• Led the implementation of several bank programmes, ranging from 10 to 15 per year.• Triggered an enhancement in company’s yearly revenue by approximately 10%.

Abidjan, Côte D'Ivoire

I boosted more than 200 bank branch managers’ performances through orchestration of exhaustive training sessions in integrating GTP system within Sub-Saharan Africa. To enable effective launch and implementation of card programmes, I acted as a conversational bridge across multiple business departments.Below mentioned are some of my selected contributions:• Mitigated retail customer application time by 85%.• Enhanced customer service processing time by 95%• Enabled branch managers to effectively increase retail customer acquisition by 65% and maintain their status quo.

Tulsa, Oklahoma Area

Delivered account services to track payments in connection with debt relief programmes.• Data entry of customers reconciled accounts.• Consolidate customer accounts.• Report to Operations Manager.

Tulsa, Oklahoma Area

• Mobile Phone Sales• Provided customer service for billing issues and queries.• Sprint Mobile products to active and new activation's. • Determining tier 1 technical issues and troubleshooting handsets

Tulsa, Oklahoma Area

International Network Development / May 2000 to May 2004• Provided IT support for all related systems in Latin America and Canada. • Support in Spanish, French & English language on a daily basis.• Documented existing products and translating them in French & Spanish. • Facilitated network strategy with the product development department by testing new releases of equipment and software.• Responsible for introducing IPG (Interactive Programming Guide) into Latin American and Canadian markets. French & Spanish Station Logger & Editing / October 1999 to May 2000• Responsible for logging television programming in French for TV Guide channel (analog and digital) for the Canadian Networks. • Responsibilities included: tracking reports, filing sources, and contacting French speaking networks to obtain Schedules and other information needed for editing and creating programs not found in the database.Bilingual Sales Representative / April 1999 to October 1999• Provided customer service in Spanish and English. • Facilitated appointments for network installations.

Tulsa, Oklahoma Area

International Sales Representative / October 1997 to December 1998• Provided customer service in Portuguese, Spanish, French and English.• Facilitated worldwide car rental reservations with the use of Amadeus platform. • Facilitated customers with vehicle information and rental location worldwide. • Responsible for Tier 1 handling of customer complaints.

Master Of Business Administration - Mba, Business Administration And Management, General

Ongoing

International Business

International Business