Manager Of Events And Guest Services
Detroit, Michigan
PROFESSIONAL HISTORYIncreased responsibility from 2004 - 2016 includedGUEST SERVICESCreated high standards to support the common goal ensuring a family-friendly atmosphere for guests at Comerica ParkResponded to guest service inquiries & find resolutions to guest concerns. Used guest feedback to assist in training & guest experience enhancementImproved emergency response time & reduced radio traffic by developing a dispatch protocolActivated a Twitter account to inform fans of events & to provide immediate response to guest questionsHUMAN RESOURCESRecruited, interviewed and hired of 75 – 100 event staff each year. Developed & conducted training for a diverse workforce of 900 that included human resources, guest services, security, general information & alcohol managementManaging a staff of up to 350EVENT PLANNING/LOGISTICSEvent logistics for regular season Major League Baseball Games & post season games including the World Series, MLB All Star Game, NHL Outdoor Winter Classic in addition to various sold-out concerts including: Paul McCartney, Eminem & Jay-Z, Jimmy Buffett, & othersMaintained the Comerica Park calendar for rental eventsWorked with multiple depts. to create game day experiences including pre game ceremonies, concourse activations and post game activities. Ensured all areas of activation for theme nights Comerica Park were properly staged & met expectationsCollaborated with team executives to create Post Season hospitality events for sponsorship & media Liaison for MLB Corporate Sponsorship during the Post Season for experiential activationsWorked with MLB Broadcasting & Media Relations to coordinate Post Season requirements including auxiliary press, broadcast & photo locationsCoordinated efforts between Detroit Red Wings, Olympia Entertainment, Delaware North & Comerica Park activities surrounding the NHL Winter Classic including building & maintaining an event schedule, staffing & budgeting