Jacob Bell Email & Phone Number

Beverly, Massachusetts, United States

Responsible for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, program design, process & procedures, personnel etc.) Assists in oversight for the Customer Success Operations through support of the following; planning, directing, coordinating all functions and personnel responsibilities while ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.• Assist with deployment of new technologies/services to improve efficiency, processes, security and operations; monitors and prioritizes request for additional services/upgrades, assessing the costs and benefits to the organization.• Recruits, interviews, hires. Trains management and professional-level staff.• Oversees schedules and responsibilities of management-level staff.• Provides constructive and timely performance evaluations.• Foster collaboration across all department teams. Bridge business and technology discussions.• Expand revenue through program expansion, identify opportunities for continuous improvement.• Influence future lifetime value through higher product adoption and customer satisfaction.• Map the customer journey, develop listening points in journey, standardize interventions for points in journey.• Support legal with contact renewal discussions.• Define operational metrics for all teams. Inspire Customer Success Across SBT Division.• Encourage and monitor continuous learning within teams.• Support systems / internal (homegrown) software as well as SaaS solutions. • Recommends the purchase, rent, lease, license, or other acquisition of hardware, software, or services needed to meet company needs.• Collaborates with other divisions and departments to carry out the organization’s goals and objectives. • Monitors and reports progress on development projects, resource utilization, and performance to Director and executive leadership when requested.

Beverly, Massachusetts, United States

Responsible for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, program design, process & procedures, personnel etc.) Assists in oversight for the Customer Service Operations through support of the following; planning, directing, coordinating all functions and personnel responsibilities while ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.• Assist with deployment of new technologies/services to improve efficiency, processes, security and operations; monitors and prioritizes request for additional services/upgrades, assessing the costs and benefits to the organization.• Recruits, interviews, hires. Trains management and professional-level staff.• Oversees schedules and responsibilities of management-level staff.• Provides constructive and timely performance evaluations.• Foster collaboration across all department teams. Bridge business and technology discussions.• Expand revenue through program expansion, identify opportunities for continuous improvement.• Influence future lifetime value through higher product adoption and customer satisfaction.• Map the customer journey, develop listening points in journey, standardize interventions for points in journey.• Support legal with contact renewal discussions.• Define operational metrics for all teams. Inspire Customer Success Across CS.• Encourage and monitor continuous learning within teams.• Support systems / internal (homegrown) software as well as SaaS solutions. • Recommends the purchase, rent, lease, license, or other acquisition of hardware, software, or services needed to meet company needs.• Collaborates with other divisions and departments to carry out the organization’s goals and objectives. • Monitors and reports progress on development projects, resource utilization, and performance to Director and executive leadership when requested.

Beverly, Massachusetts, United States

Responsible For: * Setting a clear mission and deploying focused strategies to achieve goals * Responsible for client issues and implementing resolutions * Develop service procedures, policies and standards with Director or Technical Programs and Client Services * Develop metrics for tracking services provided and evaluation of existing processes to identify areas for improvement and overall program strength * Ensure employees follow appropriate protocol in order to maintain healthy client relationships * Coordinate with multiple teams to implement enhancements and bug fixes for internal software * Assist with customer complaints and escalations to ensure customer satisfaction * Ensure Service Team reviews daily reporting and meets customer requests * Identify areas for improvement and implement efficiency enhancements to daily processes * Develop new reporting, processes and program procedures to ensure customer satisfaction * Assist with knowledge based documentation * Facilitate program discovery and launch calls for onboarding of new clients * Identify and analyze program risks * Communicate directly with retail and vendor partners to explain, answer questions and resolve concerns * Directly manager the General Merchandise Team alongside other program managers * Create inspiring and collaborative team environment with open communication * Interview, onboard and train new team members * Conduct employee reviews * Manage employee time and attendance * Document employee performance, actions and discussions

Beverly, Massachusetts, United States

Responsible For:* Product setup, validation and management across multiple platforms* Coordination of projects and program changes between retailer and vendor clients * Maintaining a positive relationship with clients* Maintaining positive relationships between clients* Support existing programs while developing enhancements to meet client goals and ambitions* Monitor reporting to validate price-book, identify exceptions and address potential data concerns* Develop new reports and techniques to better accommodate changing business needs and programs* Monitor and address shrink issues to mitigate potential losses from being incurred * Trending and analysis to identify patterns and potential data related concerns* Optimizing sales with enhanced reporting features and analytics * Ensuring proper payment for sales and application to clients * Being prompt and professional in all responses from business partners

Beverly, Massachusetts

Malden, Massachusetts

Create and maintain a rotating schedule for security personnel and handle any and all scheduling conflicts.Maintain a safe and respectful work environment.Keep bar staff and waitress's work area clean.Remove problematic and overly intoxicated patrons from the bar kindly, to ensure safety of staff and other patrons.

Malden, Massachusetts

Responsible for the daily set up of operations for the entire bar. I ensure that all of the product we use is stocked for daily activities. Manage incoming deliveries from various companies and ensure that no items are missing and that all payment slips and inventory slips are correct. Greet, converse, and serve patrons while maintaining my TIPS certification in knowing when to stop serving alcohol or not serve it at all.

Dublin, Ireland

I created and set up pages for print production.Edited stories for content as well as length.Created headlines for various sections of paper.Learned to call and order stories for review and final production

Worked in groups to accomplish goals promoting good communication skills.This job involved working with the public by taking orders, preparing food, and making change.Set up and break down of food stations, learning routines and daily projects.Maintained a clean and safe work environment.

Loaded and unloaded deliveries to and from warehouse.Making sure there was always room for new deliveries.Maintained clean and safe work environment.Responsible for daily set-up and break down of facility.

Bachelor Of Arts, Communication; Journalism, Senior

Activities and Societies: 1851 Chronicle - Copy Editor / Writer, Lasell College Rugby Club SecretaryRelated Coursework Journalism Writing.

Communication And Media Studies, Junior

Attended classes at Dublin City University during my semester abroad. Left DCU with an amazing sense of understanding about the Irish.