Throughout my work experience, I have always approached each opportunity with honesty, integrity and aspire to help improve the lives of others. I am quick to learn new concepts and processes and desire to teach those to new and current employees. I work well on my own as well as within a group setting, as I believe collaboration and open communication are key to continued success. My employment history has allowed me to develop a wide range of technical skills by working on physical installations of various electronic, controls and HVAC equipment, as well as software proficiencies in Apple products and various other proprietary software applications. Key skills:Customer ServiceCommunicationHelpdesk SupportTeam ManagementSoftware and Hardware TroubleshootingTrainingElectrical conceptsSlackMS OfficeZendesk
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Sr. Technical SupportCityside Fiber Oct 2024 - Present -
Network Operations Center TechnicianTurntide Technologies Dec 2020 - Nov 2024Sunnyvale, California, United StatesProvided remote technical assistance for hardware and software installations of proprietary motor controller and electric motor commercial HVAC applications as well as software support. Developed training material, interviewed and trained new hires and helped monitor and maintain skills. -
Systems TechnicianSchneider Electric Buildings Critical Systems, Inc. Jul 2017 - Dec 2020Columbia, Maryland, United StatesHelped troubleshoot and maintain various building automation components from security to HVAC. Obtained and compiled information for a database tracking program encompassing every piece of hardware installed on site. -
Installer IiTesla Feb 2016 - Jul 2017Hunt Valley, Maryland, United StatesWorked in a small team to efficiently install solar panels on a variety of residential roof types and pitches, utilizing hand and power tools as well as safety equipment. Read technical documents, construction, and wiring diagrams to install per design specifications. Redesign array systems on site when designer plans do not meet real-world conditions. Complete electrical wiring on panels themselves in addition to DC inverters. -
Customer Support Representative IiOracle Jan 2011 - Feb 2016Columbia, Maryland, United StatesManaged database issues for preferred clients. Evaluated and assigned specific customer requests to the proper department and followed up with the customer personally to ensure those requests were resolved. Identified and resolved a multitude of customer technical issues with our web-based reporting product over the phone according to priority issues. Handled report discrepancies and data recovery across multiple platforms, as well as database management and account access issues. Logged all case notes and customer requests through the Clarify application. Helped to develop testing criteria for new employees to be implemented after their 90-day trial period.
Jon-Michael Bittman Education Details
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Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Jon-Michael Bittman
What company does Jon-Michael Bittman work for?
Jon-Michael Bittman works for Cityside Fiber
What is Jon-Michael Bittman's role at the current company?
Jon-Michael Bittman's current role is Sr. Technical Support.
What schools did Jon-Michael Bittman attend?
Jon-Michael Bittman attended Carroll Community College, Towson University.
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