• Provision of consultancy and audit services (SGA, PGRS, legal compliance, contaminated areas and specific standards such as ASTM E1527) in the environmental area with implementation of environmental management systems;• Auditing in the area of business administration - Management by processes.• Implementation of process improvement for customers;• Application of training for sales force;• Consultant, content teacher and instructor – Projeto Formar – Secretaria de Meio Ambiente do Estado da Bahia – SEMA (2017).• Content teacher and instructor in synchronous distance learning technical courses, at Sinergya.com.br - Courses taught: ESG - introduction and Advanced, Circular Economy and Environmental Expertise.• Content teacher and instructor of the Environmental Inspection course for inspection agents at Prefeitura Municipal de Mariana (MG – 2021) and for inspection agents at Prefeitura Municipal de Indaiatuba (SP – 2021).Results: Consulting for clients such as Beach Park (Fortaleza), generating improvements in the performance of basic management units in the commercial and operating areas. Development of PGRS for large clients (such as Shopping Center Norte and Cremer) contributing to improvements in waste management processes.Skills: Application of training, audits, consultancy, project management, agile management, compliance, LGPD compliance, copywriting, environmental management and graphic/web design (Canva, Corel Draw, Photoshop and WP).EXPERIENCE ABROAD• Argentina, Bolivia and Paraguay (1996 to 2023); Jordan, Italy, Israel, Spain, Egypt, Greece, France, Portugal, Germany, Austria, Luxembourg, Turkey, Peru, Croatia, Bosnia-Herzegovina and Morocco (from 2009 to 2024). Travels carried out for work acting as an international tourist guide, leading groups at the service of various tour operators (From 2009 to 2024).

• Conducting the company's strategic reflection process;• Implementation of a corporate management system;• Compliance of the company with the General Data Protection Law;• Restructuring of the sales and marketing area;• Development and implementation of 02 websites for 02 units of the company;• Creation of the company's 10th anniversary commemorative campaign;• Creation of digital marketing pieces.Results: Negotiation of liabilities generating value recovery in 100% of negotiations. Development and application of customer service strategies with a retention rate of over 85% when renewing contracts. Development of passive lead capture tools through the new website.Consultant in corporate processes - 09/2021 to 12/2021Sales & Marketing Manager - 01/2022 to 09/2023

• Postgraduate course in Environmental Engineering - Subjects taught:o Water Treatment Systems for Supply;o Water, Air and Soil Pollution.• Postgraduate course in Valuation and Expertise Engineering - Subjects taught:o Environmental Assessment and Expertise;o Environmental Risk and Impact Management;o Legislation and Technical Standards – Expertise and assessments.• Postgraduate course in Occupational Safety Engineering -- Subjects taught:o Integrated Management Systems - NBR ISO 9001, 14001 e OSHAS 18001/45001;o Environmental protectiono Legislation and Technical Standards - labor standards; • Postgraduate course in Fire Prevention and Fighting - Subjects taught:o Prevention of Energy and Environmental Resources.

• Technical coordination of projects;• Carrying out environmental audits (SGA, PGRS, contaminated areas, compliance, due diligence and sustainability indicators);• Implementation and audit of Environmental Management Systems (NBR ISO 14000) and unified systems (ISO 9001/14001).

• Product development and implementation of tourist operations for Italy, France, Spain, Greece and Turkey, Israel, Egypt and Jordan;• Software implementation and cost reduction, with the main sources of demand being the operations departments, internal sales, sales force and branches;• Review of sales processes.Results: Negotiation and certification of international service providers. Development and implementation of a new website to sell the company's products.

• Process analysis and implementation of organizational improvements;• Management of the company's CRM study and implementation committee;• B2B and B2C project management with complex website development;• Coordination of the implementation of systems for B2B and B2C e-commerce.Results: Repositioning of the company's brands in the virtual environment (internet), suppressing misuse and generating an estimated financial recovery of 38% of revenue after the end of the process. Implementation of B2B and B2C e-commerce systems, strengthening the distribution of the company's products in the national tourist market.

• Responsible for the tactical-strategic repositioning of commercial Mercure brand hotels in Sao Paulo and ABC, with mediation of the relationships between investors, asset managers and company management. I was also responsible for developing strategies and processes for managing the national sales of the midscale segment (Brands: Mercure, Novotel and Parthenon) and the portfolio management of strategic accounts.