Jessica Booker Email & Phone Number

Richmond, VA, US

Reston, Virginia, United States

• Drove direct response fundraising and cultivation strategies, for direct mail and online campaigns, from inception through to completion for several non-profit organizations.
• Effectively collaborated with internal stakeholders and external partners to ensure the on-time execution of best practices in multiple concurrent projects.
• Showed meticulous attention to detail, the ability to balance competing priorities, and the seamless management of schedules and deadlines in the execution of my client’s mail and online fundraising campaigns.
• Identified and developed targeted fundraising campaigns for various donor audiences, to include: Sustainers, Mid-Level, One-Time Annual Givers, Lapsed donors, and Prospects.

Reston, VA

Washington D.C. Metro Area

• Facilitated onboarding process with managers to train new and existing staff on accessing and updating the donor database, constituent engagement, and email marketing and event creation in Blackbaud Luminate.
• Leveraged technical writing skills to synthesize complex processes into one-to-three-page reference guides used throughout the division.
• Created new user accounts in CRM; troubleshot with end users for functionality issues
• Managed technical permissions and tracked and resolved issues logged for 200+ employees.
• Managed technical content (training videos, documentation, and schedules for classes) in university-wide Talent Management System.
• Utilized project management skills to create communication plans, identify timelines and necessary resources, update documentation, refresh training content for Development and Alumni Relations employees, and completed.

Richmond, Virginia Area

• Managed and created daily appointment and walk-in queue for Genius Bar
• Triaged mobile and Mac devices based on complexity of issue
• Maintained composure and customer focus while troubleshooting and solving technical issues quickly
• Facilitated one-to-one and one-to-many service support with current knowledge of Apple technology and procedures

Richmond, Virginia Area

• Created communications of system updates, technical reference guides, and various other documentation for all current health system employees.
• Managed rebuild of the technical training region, including: timeline, resources, testing of new modules, and creation of all patient information for Revenue Cycle Training classes.
• Trained new and existing medical staff in demographic and insurance entry and validation, customer service, and billing software.
• Mentored new trainers by providing coaching on modules and one-on-one assistance as they progressed through the certification process.

Richmond, VA

• Facilitated over 210 training modules to new hires, and over 60 modules to advanced users per year
• Answered Revenue Cycle help desk calls and assisted users with issues related to software and system processes
• Created and consistently updated technical manuals, review exercises, and class assessments for all in-person training of health system employees

Richmond, Virginia Area

• Registered and verified patient information using demographic and clinical software systems
• Scheduled outpatient radiology tests, entered lab orders in patient clinical records, and acquired authorizations for medication refills and outpatient tests
• Created a system of organization for enhanced clinic flow

Richmond, VA

• Organized schedule for Attending Physicians, Resident Physicians, and the nursing staff
• Performed a variety of clerical and administrative tasks for multiple locations in the Department of Surgery including: General, Cardiothoracic, Trauma, Plastic Surgery, and Urology

Richmond, VA

• Taught English and Mathematics to English as Second Language (ESL) students in grades six, seven, and eight
• Supported teacher with remediation, classroom management, and grading coursework

Bachelor’S Degree, Communication, General

Activities and Societies: Golden Key International Honour SocietyGraduated Magna Cum Laude

Associate’S Degree, General Studies

Activities and Societies: Phi Theta Kappa Honor Society