Jason Beecroft Email & Phone Number

Sorrento Valley, Ca

Manage company’s multiple email channels. Coordinate, instruct, and apply communication to customer service staff by reviewing and responding to member feedback. Administrative position extends to assurance and compliance by receiving automotive sales and lease contracts for review under the Costco Auto Program banner

Williston, Vt

* Answered a constant flow of health insurance related customer calls while effectively and efficiently managing fast paced and challenging call center environment.* Defused volatile customer situations calmly and courteously using a skilled empathetic approach and earning a reputation for successful resolution with internal follow through and customer follow up.* Mastery of proprietary management and database systems and multi-customized product/service knowledge while maintaining awareness of company and industry wide system, policy and regulation updates.* Ability to read and comprehend health insurance and provider billing statements thereby substantiated and paying out legitimate health insurance claims and denying unjustified claims based on statements provided.* Successful cross-departmental training and communication with supervisor and management teams resulting in effective ability to staff share in other departments when needed.* Trained office staff on operating procedures and product knowledge and services while overseeing employees to ensure customer satisfaction goals were consistently met.* 100% professional compliance with the Health Insurance Portability and Accountability Act, commonly known as HIPAA, protecting the privacy and security of each individual's health information in our digital age.* Tasked as liaison for investigating and filing claims for fraudulent or disputed credit card transactions.* Consistent outbound phone calls to health insurance companies and service providers billing departments to resolve payment conflicts

South Burlington, Vt

* Conducted visual vehicle inspection asking open ended questions to identify automotive complaint and preparing technician work order.* Prepare repair orders showing time, cost, and labor estimates for service and communicated information with customers based on technician's inspection* Communicated effectively with customers on future problems and repairs that might need to be addressed.* Managed the front counter, including answering the phone, coordinating appointments, providing service updates and time estimates and closing the shop.* Communicated with other departments within the dealership to ensure seamless drop offs and pick ups.

Folsom, Ca

Industry leader wholesale distributor of pre-packaged media e.g. DVDs, Blu-Ray discs, video games and accessories.* Cultivated successful business relationships with number one ranked video distribution company while maintaining and growing account base to consistently improve sales revenue.* Handled B2B sales with film studio executives and account base of video store business owners.* Created suggested buy list using excel and distributed via email to sales territory on monthly basis.* Supported company's key accounts including Blockbuster, Hollywood Video and Movie Gallery and their high inbound call volume for customer service.* Awarded highest inbound/outbound call volume in four month period with over 19,500 minutes.* Selected by marketing staff as a spokesperson for a major national marketing campaign in a trade * * Worked closely with shipping companies to track customer orders and resolve issues relating to lost orders, defective and stolen product

Riverside, Ca/Chico, Ca/Sacramento, Ca

Represented one of the largest, national automotive tire, battery and service chains.* Provided curbside automobile inspections to identify problems and listen to client's concerns.* Introduced product/service features and benefits to counsel and assist in consumer's purchase decision.* Generated multi-tiered service repair estimates encouraging purchase selection to meet consumer and budgetary needs.* Effectively managed daily cash drawer including end-of-day reconciliation of checks, credit cards and cash transactions.* Consistently met and exceeded daily/weekly/monthly sales goals.

Bachelor Of Arts, Social Science

Associate Science, Environmental Science