Customer Operations Specialist
Current- Building strong client relationships when showcasing our products,creating tailored offers to add value to a sales enquiry. Providing exceptional support to existing members to boost retention rates. Highly commendable.
- Successful in making clients feel valued and heard using my many years of exceptional customer service. When faced with pressing issues regarding our clients, I’m quick to deliver direct and professional advice to.
- Sharing my detailed knowledge of our business and products to new and existing clients. This develops trust and ensures they’re informed and comfortable in using our service.
- Applying high attention to detail when creating, compiling, and uploading documentation that determines if clients qualify and are permitted to use our vehicles for work.
- When organising the opening or closure of client contracts, it’s important that I prepare and communicate all payments raised on their account, so transactions are clear and transparent.
- Utilizing my database management skills to ensure my team is aware of any follow ups, bookings or reports that may need attention within our CRM. Performing risk checks prior to proceeding with new business and.