Apprenticeship with Outset.AI and UX Outloud to uncover catalysts & barriers to a successful UX Research career, resulting in a repository career of advice for current and aspiring UX Researchers.

• Moderating experiment protocols for wearable technologies and & supervising collection of qualitative data.• Improving research protocols to ensure efficient, accurate, and consistent data collection across multiple moderators.• Stage, set up, and manage technologies and equipment in labs used for experiments & data collection.

Led discovery, prioritization, & execution of research for math and writing experiences in the Chegg platform and on CheggMate.ai.Accomplishments:• Enabled $1.2M in incremental ad revenue by conducting 15 UserTesting.com unmoderated usability studies on proposed designs to ensure new ad experience did not affect task completion rate.• Increased user satisfaction of CheggMate math features by 56% in three weeks by conducting 15 iterative UserTesting.com moderated usability tests which led to new features for studying math.• Enabled engaging marketing of CheggMate product by conducting 14 moderated concept tests via Zoom which identified top five words for marketing to use in new product promotion.• Developed UX benchmarking dashboards in Amplitude to track clickthrough and task success/error rates which led to more efficient research prioritization and monitoring of design impact.• Decreased research turnaround time by 50% by developing a rhythm of business with cross-functional stakeholders to identify research needs and priorities, review materials, and share research findings.• Identified a market gap for features to support students using AI to learn math by conducting competitive analysis of 10 other AI based Ed-Tech tools on the market.Responsibilities:• Developed screeners, discussion guides, and final reports; recruited & scheduled participants; moderated interviews; analyzed qualitative and quantitative data; presented insights to stakeholders; maintained research repository

Designed, built, and maintained features in Windows Timeline, Start Menu, File Explorer, and Pen using React, TypeScript, and C++/WinRT to support over 1B customers across multiple device formfactors and product offerings.• Led final polish of 4 flagship surfaces to ensure implementations met design redlines, product analytics needs, user and accessibility requirements, and had sign off from leadership before release, driving $44.3B in revenue growth since the release of Windows 11.• Mitigated data loss for 250M enterprise users by conducting root cause analysis which led to a new implementation for pushing OneDrive data to the cloud, driving 14% increase in adoption of Windows Cloud storage services.• Led the development of products E2E, from identifying user and system requirements, defining architecture and deliverables, and managing partner dependencies to documentation, implementation, testing, & configuring telemetry.• Drove the team to reach WCAG Level AAA in one month by implementing telemetry and manual testing to monitor the health of user journeys and developing dashboards to track severity of incoming issues.• Increased adoption UX research insights into development decisions by attending and inviting engineers to user research sessions, voice of the customer panels, and research insights share-outs.• Improved team culture by 6% each year by leading 12 engineers in culture teams focused on improving documentation and providing training opportunities for new and existing tools.• Recruited 50+ students for Microsoft interviews by volunteering at college career fairs to recruit students, host 1:1 resume reviews, and host group interview practice sessions.• Mentored and onboarded 3 new team members by providing assistance with environment setup, access to resources, and connections to enable them to contribute their first code changes within one week of joining the team.

I built and maintained Windows user experiences. I worked on new features for upcoming releases, and previously worked on File Explorer, Start Menu, and Timeline. I wrote front-end code in React + Typescript and built private APIs in C++.

Scoped, planned, designed, and conducted a study to determine the MVP ecommerce site that sellers new to Squarespace need to complete in order to have a storefront they are confident to publish.Accomplishments:• Increased customer retention by 13% by conducting 60-minute card sort and cognitive walkthrough sessions with 10 participants. Insights led to new features that decreased “time to publish” for new users by 26%.• Led ideation sessions with designers and engineers to ideate solutions which adhered to research insights & engineering constraints, resulting in new e-commerce setup experiences for 500M customers.• Influenced the product strategy by presenting research insights to 200+ colleagues and leadership which spurred additional research efforts in onboarding and information architecture.• Developed a ranking system for customer feedback requests by analyzing 300+ customer support tickets which prioritized innovation efforts based on potential impact to 5 customer segments.• Increased research buy-in by leading sessions with cross-functional stakeholders to align on project goals, review research documentation, and share insights following research sessions.Responsibilities:• Developed screener, discussion guide, & insights presentation; recruited & scheduled 10 participants using Respondent.io; moderated interviews; analyzed qualitative quantitative data; presented insights to stakeholders

• Basic data analytics• Record and organize attendance data from student information sessions• Plan, prepare, and develop various materials necessary for information sessions

Developed an enrichment provider to aid in the nurturing, routing, and validating of leads in the 1 Global Demand Center enterprise system.

Developed user interface features and enhancements. Fixed bugs relating to the application's user interface.

Redesigned an outdated web application to fit current Union Pacific user experience standards. Developed replacement web application.

• Use AngularJS and Bootstrap to develop internal tools used by web developers and advertising engineers to aid in serving digital ads

• Developed an internal logging component to be added to the Lexmark Document Distributor SDK to be used for solution development and automatic logging• Gained working knowledge of Spring Framework and Gradle• Gained working knowledge of Kanban development practices

• Developed a plugin that generates code coverage trend graphs in Jenkins CI based on Karma Test Runner code coverage reports • Developed JavaScript testing environment used to test ExtJS applications distributed to customers• Gained proficiency in JavaScript and ExtJS, as well as learned proper BDD testing practices

• Tutored high school students in Advanced Placement Computer Science• Designed programs to teach primary students the basics of coding using Scratch• Oversaw check in and check out of 200+ pieces of equipment used during lessons