Supported over 4600 employees across the United States in all aspects of employee relations.• Ensured all discipline and personnel actions were administered fairly and in accordance with State and Federal Employment Law. • Reviewed and directed performance evaluations and supported the bi-annual merit process for all employees. • Coordinated employee relations during store closures and employee separations, including administration of retention plans and severance agreements. • Facilitated large and small group leadership training for executives, middle management and first line supervisory managers. • Partnered with store management to communicate human resources policies, procedures, programs and laws. • Employee Relations cases investigated per month decreased from an average of 80 to an average of 27, a 66% reduction. • Facilitated the brand reaching its seasonal hiring target of a 20% increase over LY.

Responsible for provided leadership and full financial performance for up to 16 store teams comprised of over 160 associates. •Delivered over $30 million in annual revenue, meeting year-over-year plan increases and managed district P&L. •Awarded several promotions, significantly growing markets in California, Chicago, & Indianapolis. •Selected in 2015 as One of Twelve Regional Managers for the Advanced Regional Manager Mentoring Program to become a Regional Vice President. •Awarded and achieved 11 annual Incentive Trips for Top Sales Performance. •Managed all sales and net profit performance, payroll budgets, policy compliance, timely completion of training programs and succession planning for district and region. •Synchronized efforts with all key executives to align market with the corporate mission internally, externally, and in the field. •Recruited, trained, coached and developed store managers to achieve multiple goals including sales, profit, leadership, customer service, recruitment and training. •Mentored and developed many team members to greater positions with additional responsibility including 5 DMs. •Coordinated and participated in recruiting fairs.•Successfully managed all phases of the performance cycle including the 6 step training program.•Developed, presented and facilitated training programs, delivering at the district, region and company-wide level. •Partnered across divisions with Operation and Repair VPs to create a Repair Summit training program. Up-trained Mall and Repair Regional Managers to facilitate the meeting. Oversaw the facilitation of the program, training over 150 team members. •Collaborated with various VPs of Regional Operations to create training programs for the field including revising the Manager Training System (MTS), Custom Repair Process & Special Event Preparation. •Selected to create a Regional Manager training program for the new RM’s transitioning during the Ultra Diamond acquisition.

Held progressively responsible management positions culminating in a Store Manager role at the $2.0 million level. • Responsible for recruiting, selection, training and the performance management cycle. • Managed P&L, accountable for achieving sales and KPI targets, maintained store’s compliance with visual merchandising guidelines.