• Reduced Regional Stock Losses from 4.8% to 1.3% to include shrinkage, theft and staff errors by implementing systems and processes, providing additional staff training and introducing greater controls• Increased Health and Safety scores from 48% to 76% by conducting a Health and Safety Assessment in all 55 stores and 6 warehouses and liaising with Head Office to arrange for a Facilities Management company • Recovered £48k in losses following the fraudulent activity of the Manager of the Oxford store by identifying the manipulation of refunds of customer orders and referring the matter to Head Office • Turned around the performance of a Manager in Bournemouth who had been experiencing difficulties by supporting the Manager, involving the Regional Manager and introducing a programme for improvement

One of the Largest British Retailers of Floor Coverings and Beds, 350 Stores, t/o £493m• Appointed to manage the internal audit process for 25 stores in the South of England to include stock takes, cash checks, banking, goods-in, GDPR, Health & Safety, Compliance and correct procedures• Grew Responsibility from 25 to 55 stores as a result of lowering headcount by planning the audit process meticulously based on the level of risk and covering all audit checks over a period of 4 days• Raised £60m in investment via Venture Capitalists in order to enter into a Company Voluntary Arrangement to close 60 stores by clearing stock at the right price and ensuring no stock manipulation • Reduced Stock Losses from £120k to £34k in 6 months in the Weymouth store by additional staff training, improving stock control procedures, carrying out extra checks and investigating any issues or anomalies• Improved Stock Take Accuracy from 31.74% to 90% in the Christchurch store over a 6 month period across 397 SKUs by introducing fortnightly checks of chosen areas and analysing the results• Implemented GDPR Regulations in 55 stores to comply with new legislation by following instructions from the Audit Manager, training each of the Store Managers and ensuring that all data was safe and secured• Reduced Stock Losses from £60k to £30k in the Croydon store and improved Stock Take Accuracy from 28% to 67% by managing a team of 4 Internal Auditors to count 4500 SKUs covering stock worth £250k• Reduced Salary Costs by £216k by lowering headcount from 21 to 13 staff as a result of a restructure with administrators and auditors by training the administrators on all internal audit systems and procedures

Retail Chain specialising in Floor Coverings and Curtains, 150 Stores, t/o £207m• Appointed to manage the internal audit process for 22 stores in the Essex and Kent regions, to improve stock losses and financial controls, oversee stock counts and monitor cash and banking procedures• Grew Responsibility from 22 to 75 stores following the restructure of the organisation by conducting audits once per week, prioritising visits according to losses and providing reports for the Audit Manager• Adjusted 700 stock items out of 3000 SKUs following the annual stock take at the 30,000 square feet Harlow store by conducting the stock count over 3 days and investigating all stock anomalies• Reported £23k worth of losses at Clacton after the possible theft of 12 rolls of carpet by conducting a store audit, identifying the losses, conducting an investigation and reporting to the Audit Manager• Reduced Stock Counting time from 3 days to 1 day by improving preparation procedures to make the count smoother, ensuring that the stock was correctly coded and ensuring available documentation

Furniture and Electronics Retailer, 160 Stores• Appointed to the Colchester store to assist the Branch Manager in the sale of all flooring products to customers, to organise measuring and estimating and place orders with the Distribution Centre• Generated £1.3m in annual carpet sales by advertising in national and local newspapers, promoting on local radio, offering interest free credit and free fitting and carrying out promotions from Head Office• Managed the £40k Staff Budget by overseeing a Sales Person and an Estimator, achieving a 50% Staff Retention Rate, liaising with HR over recruitment and leading the 2 stage interview process

English Furniture and Upholstery Manufacturer, 100 Stores• Appointed to the Ipswich store to manage the sale of a wide variety of Furniture and Carpet products, to turn around an underperforming store, to analyse competitor activity and generate more sales• Increased Sales from £1.8m to £2m by listening to customer requirements, employing specialist carpet salesmen, winning business from competitors and targeting the top end of the market• Managed the £275k Staff Budget by overseeing a team of 11 Direct Reports, achieving a 100% Staff Retention Rate, holding weekly staff meetings and also 1:1 meetings to monitor and measure progress