Judy Capps Email & Phone Number

Little Rock, Arkansas, United States

• Contributions also included leading special projects that supported strategic network improvements, directly aligning with the organization's broader objectives.
• Enhanced Network Reliability: Oversaw DS0, T1, T3, OC3 test and turn-up for various customers and central offices, leading to increased network uptime and customer satisfaction.
• Facilitated Organizational Growth: Managed 1630, 1631, 1671, 532, and 5500 DACS digital cross-connects, providing the scalability necessary for future network expansions.
• Optimized Equipment Functionality: Tested and turned up Lucent Plexus Gateway and Genband G9 platforms, resulting in improved allocation and performance of network resources.
• Supported Strategic Initiatives: Led special projects as assigned, directly contributing to the organization’s strategic network improvements.

Richardson, Texas, United States

• Responsible for installation/engineering and customer service of high-profile accounts for Nortel
Networks.
• Worked on various types of equipment such as DPCC, E-net, DTEI, Access Node Express, ISM, MVIE,
PDC, SPME, MIS, CMSS, DMS500, SDM, PASPORT 7000, PASPORT 1500, UE 9000 and Shasta.
• Completed material inventory, measured, marked, drilled, leveled and aligned and secured frames.
• Interpreted specs and drawings, completed installation of bays, routed, formed wiring, completed
crimping and wire wrapping.
• Completed verification of equipment isolation, grounding of equipment, worked with live power
cables.

Tulsa, Oklahoma, United States

Switch Private Line Provisioner
• Validated circuit designs against network inventory systems, including on-net and off-net basic routing
network configurations.
• Entered provisioning orders for circuit designs including on-net and off-net basic routing network
configurations.
• Created Circuit Layout Records, enters, and validates this data in the inventory systems.
• Assisted in processing documentation related to assigned work and inter department members to
resolve issues in a timely manner.
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Administrative Secretary
• Created, compiled, and maintained confidential correspondence, reports, and presentations.
• Scheduled appointments, meetings and conferences.
• Sorted, screened and routed mail and phone calls.
• Assisted in processing documentation related to assigned work and inter department members to
resolve issues in a timely manner.

Business Administration And Management, General

Diploma Of Education, Business Administration And Management, General