Jessica Mccall Email and Phone Number

Earned multiple promotions with increasing leadership responsibility through two company mergers. Served as Director of Operational Workflow after a merger with Consilio, a market-leading, global e-discovery firm selling processing, project management, and review services to law firms and corporations. ➣ Supervised local sales support and offshore team teams, providing strategic direction, guidance, and support while implementing newly branded contracts.➣ Managed and maintained a price book for the entire Legitity business line of products.➣ Partnered with e-discovery teams (Collections, Forensics, Quality Control, Engineering, and PMs) to plan engagements to meet client timelines, resolve issues, and improve quality and efficiency.➣ Led multiple extensive data integrations and migrations for internal teams and key clients. ➣ Oversaw the invoice review process for legacy Legility clients to ensure the accuracy of all invoices.

Promoted to a Senior E-Discovery Coordinator after a merger with Legility. Ensured client data progressed seamlessly through the e-discovery life cycle in collaboration with leadership and multiple third-party vendors.Led ongoing communication efforts with case teams, proactively addressing and promptly resolving issues.➣ Supervised a diverse e-discovery team providing comprehensive litigation support services, including project planning, intake, processing, document review, production, hearing, and training support.➣ Spearheaded the development and implementation of a company-wide ticketing/tracking software and assisted in the rollout of a new NetSuite and ERP system. ➣ Served as part of the Corrective Action Review Team devoted to reviewing project incidents, missed deadlines, client-facing errors, and the review of processes and quality control procedures. ➣ Coordinated multiple concurrent projects by communicating deadlines and estimated completion dates across various departments, ensuring streamlined operations and accurate project billing.➣ Oversaw the invoice review process involving multiple departments to guarantee client invoice accuracy and ensure all departments correctly accounted for revenue as specified in contractual agreements.➣ Reviewed and updated workflows to increase efficiencies and reduce operational costs. Coordinated all forensic projects, including deadlines, pricing, and travel logistics.

Hired as a Production Specialist and the 13th employee of DSI, a start-up e-discovery company supporting a diverse law firm client base. Promoted to Photocopy Manager after two years and then to Digital Imaging Manager. Served as an integral leadership team member. Instrumental in recruiting, hiring, training, and developing staff as the company grew. Held total budget and P&L accountability focused on driving revenue and cost control. ➣ Instrumental in helping the company achieve seven consecutive years of 30-40% annual revenue growth.➣ Supervised 20 full-time employees (FTEs), leading daily operations of the Imaging Department. ➣ Conceptualized, developed, and led comprehensive training programs for new and existing employees.➣ Created and tracked individual and team Key Performance Indicators (KPIs) while tracking operational expenses and maintaining Cost of Goods Sold (COGS).➣ Streamlined billing processes, resulting in increased accuracy, efficiency, and productivity. ➣ Inducted into the DSI Hall of Fame and participated in the creation of a Culture in the Workplace playbook.