Jeff Mccoshen Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Orchestrated and led a dynamic product development team consisting of 20 software developers spanning three agile scrum units. Reporting directly to the Sr. Director of Cloud Solutions R&D, I took on the pivotal role.
• Accountable for both front and back-end teams, including marketing site, customer portal and back-end provisioning orchestration.
• Realized project from day-1 and delivered release 1 to the customer in 2019 for launch. Delivered on 15 subsequent releases since launch to enable subscriber growth from 0 to roughly 250K subscribers.
• Driving efficiencies through test automation and continuous integration
• Leading offshore development partners and measuring their success through delivery and quality.
• Operating in a cloud-based deployment model with monthly release cycles and bi-weekly sprints

Ottawa, Canada Area

• Led a product development team consisting of 16 skilled software developers fostering a culture of innovation and excellence.
• Spearheaded the successful delivery of a carrier-grade white label UCaaS solution for enterprise. o Achieved a monthly release cadence, consistently delivering feature-rich, full-stack solutions to the cloud. o.
• Expanded the solution footprint to additional datacenters in the middle east, enabling private cloud placement and global accessibility of the UCaaS solution.
• Integrated bolt-on Contact Center as a Service (CCaaS) product line within SaaS soultion to broaden reach of subscriber base.
• On record having zero attrition during my tenure managing the R&D team while peers were averaging ~20% attrition yearlyTechnologies involved: AngularJS, Java Spring, PHP, MongoDB, MySQL, RESTTools involved: Jira.

Ottawa, Canada Area

• Led a product development team consisting of 12 talented software engineers delivering features on a regular release cadence with compliance and quality. Key highlights include:
• Worked with architects to design and implement the evolution of our OAM platform hosting big data applications using Hadoop.
• Led delivery of three major releases over 14 month period in a waterfall style development cycle. -Provided design estimates, technical guidance, milestone plans, product test plans and regular program reporting to the.
• Effectively collaborated with stakeholders to achieve common business objectives: Product Line Managers, Software Verification, Marketing and Release Management
• Strengthened customer field support through active workflow management, root cause analysis and design for supportability enhancements - Assisted support teams when required; met with customers to discuss.
• Designed and maintained a comprehensive CI/CD flow using test shell and other automation tools.

Ottawa, Canada Area

• Reported to the director of Technical Operations and led a cross functional team of 13 senior product specialists, 2 supplier relationship managers and 1 lab operations manager.
• Increased service quality performance (productivity, responsiveness and case quality) via focused active management and resource alignment across multiple product teams
• Diffused customer escalations upfront by providing timely support and resolution plans for critical issues; travelled to customer sites when necessary - available 24x7.
• Strategically tackled customer and product hotspots via pro-active assessment of key performance metrics (KPIs). Effectively communicated strategic direction to the leadership team
• Accountable for 3rd party services supply chain (embedded software support, contracts and budget); met frequently with suppliers to review quality and performance metrics on a quarterly basis.- Reduced cost by 33% over.

Ottawa, Canada Area

• Managed a business intelligence team of 5 members including data analyst and developers.
• Enabled a data at the finger tips infrastructure via project management of the Oracle Business Intelligence Platform (OBIEE/Informatica). Data quality became paramount to any business decision
• Enabled data driven business strategy and decision making via regular reporting and ad-hoc business intelligence to the operations leadership team- Conducted data correlation studies such as customer ticket backlog and.
• Reduced production data warehouse downtime via the implemented an effective change management process with IT
• Stabilized employee churn through the implementation of a workgroup management tool- Brought awareness to the cost of churn through trend analysis of offshore partners- Enabled time tracking and productivity reporting.
• Enabled sales by driving quality initiatives through TL9K monthly Quest Forum submissions; ensured successful audits

Ottawa, Canada Area

Senior Engineer- Global Product Support for Carrier Voice Networks (CVoIP)- Specialized in network management (OAMP) and base platform support (Soaris, LDAP/Radius and Oracle).- Collaborated with a number of other teams including R&D, Product Verification, and Product Line Managers to solve time sensitive customer issues.- 24X7 on-call pager rotation for.

Ottawa, Canada Area

Junior Engineer - Global Product Support for Carrier Voice Networks (CVoIP) - Specialized in network management (OAMP) and base platform support (Solaris, LDAP/Radius and Oracle). - Collaborate with a number of other teams including R&D, Product Verification, and Product Line Managers to solve time sensitive customer issues. - 24X7 on-call pager rotation.

Bsce, Electrical Engineering - Communications

Activities and Societies: - IEEE - Engineering and Business - Senior Faculty Rep - Electrical and Computer Engineering Committee - EE.

Education record