Jeff Mccoshen Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Orchestrated and led a dynamic product development team consisting of 20 software developers spanning three agile scrum units. Reporting directly to the Sr. Director of Cloud Solutions R&D, I took on the pivotal role of spearheading the delivery of a groundbreaking API Marketplace solution for AT&T.• Accountable for both front and back-end teams, including marketing site, customer portal and back-end provisioning orchestration.• Realized project from day-1 and delivered release 1 to the customer in 2019 for launch. Delivered on 15 subsequent releases since launch to enable subscriber growth from 0 to roughly 250K subscribers.• Driving efficiencies through test automation and continuous integration• Leading offshore development partners and measuring their success through delivery and quality.• Operating in a cloud-based deployment model with monthly release cycles and bi-weekly sprints• Working closely with partners to integrate their technologies and services within the product, including phone number providers, address validation, payment providers, MS Azure/Teams cloud and billing services.Technologies involved: Kuberneties/Docker, Netflix Conductor, Redis, RabbitMQ, Node, Next.js, Java Spring, MariaDb, RESTTools involved: Jira, Github, Confluence, Jenkins, Artifactory

Ottawa, Canada Area

Led a product development team consisting of 16 skilled software developers fostering a culture of innovation and excellence.• Spearheaded the successful delivery of a carrier-grade white label UCaaS solution for enterprise. o Achieved a monthly release cadence, consistently delivering feature-rich, full-stack solutions to the cloud. o Accelerated subscriber growth from 20K to 200K+ during tenure with product team by delivering high quality feature rich content o Expanded the R&D team by 500% over tenure with product team to accelerate product development and support rapidly growing customer base.• Expanded the solution footprint to additional datacenters in the middle east, enabling private cloud placement and global accessibility of the UCaaS solution.• Integrated bolt-on Contact Center as a Service (CCaaS) product line within SaaS soultion to broaden reach of subscriber base.• On record having zero attrition during my tenure managing the R&D team while peers were averaging ~20% attrition yearlyTechnologies involved: AngularJS, Java Spring, PHP, MongoDB, MySQL, RESTTools involved: Jira, Github, Confluence, Jenkins, Artifactory

Ottawa, Canada Area

Led a product development team consisting of 12 talented software engineers delivering features on a regular release cadence with compliance and quality. Key highlights include:• Worked with architects to design and implement the evolution of our OAM platform hosting big data applications using Hadoop.• Led delivery of three major releases over 14 month period in a waterfall style development cycle. -Provided design estimates, technical guidance, milestone plans, product test plans and regular program reporting to the senior leadership team -Successfully managed resource plans to fulfill demand across numerous design activities • Effectively collaborated with stakeholders to achieve common business objectives: Product Line Managers, Software Verification, Marketing and Release Management• Strengthened customer field support through active workflow management, root cause analysis and design for supportability enhancements - Assisted support teams when required; met with customers to discuss troubleshooting and corrective content plans for critical issues• Designed and maintained a comprehensive CI/CD flow using test shell and other automation tools.

Ottawa, Canada Area

Reported to the director of Technical Operations and led a cross functional team of 13 senior product specialists, 2 supplier relationship managers and 1 lab operations manager.• Increased service quality performance (productivity, responsiveness and case quality) via focused active management and resource alignment across multiple product teams• Diffused customer escalations upfront by providing timely support and resolution plans for critical issues; travelled to customer sites when necessary - available 24x7.• Strategically tackled customer and product hotspots via pro-active assessment of key performance metrics (KPIs). Effectively communicated strategic direction to the leadership team• Accountable for 3rd party services supply chain (embedded software support, contracts and budget); met frequently with suppliers to review quality and performance metrics on a quarterly basis.- Reduced cost by 33% over 2 years, achieved by thorough risk assessments analysis and contract renegotiations. Presented accomplishments to CEO- Reduced lab footprint/cost by 46% by consolidation and virtualization of equipment- Reduced CAPEX by 37% by re-purposing hardware and virtualizing across regions (North America and Europe)

Ottawa, Canada Area

Managed a business intelligence team of 5 members including data analyst and developers.• Enabled a data at the finger tips infrastructure via project management of the Oracle Business Intelligence Platform (OBIEE/Informatica). Data quality became paramount to any business decision• Enabled data driven business strategy and decision making via regular reporting and ad-hoc business intelligence to the operations leadership team- Conducted data correlation studies such as customer ticket backlog and ticket resolution responsiveness to help drive service strategy- Drove requirements for a balanced scorecard measuring the GENBANDCare service delivery; this later became the defacto measure for GENBANDs bonus plan across the company• Reduced production data warehouse downtime via the implemented an effective change management process with IT• Stabilized employee churn through the implementation of a workgroup management tool- Brought awareness to the cost of churn through trend analysis of offshore partners- Enabled time tracking and productivity reporting which lead to a 16% increase in employee productivity• Enabled sales by driving quality initiatives through TL9K monthly Quest Forum submissions; ensured successful audits• Consulted on process and resource alignment efficiency programs (Lean Initiatives).- Reduced emergency recovery overflow through time of day study, increasing overall coverage and reducing disaster recovery time• Reduce integration cost by leading components of various M&A activities, including data migration and process transformation - Nortel, Cedarpoint, Iperia and Aztek

Ottawa, Canada Area

Senior Engineer- Global Product Support for Carrier Voice Networks (CVoIP)- Specialized in network management (OAMP) and base platform support (Soaris, LDAP/Radius and Oracle).- Collaborated with a number of other teams including R&D, Product Verification, and Product Line Managers to solve time sensitive customer issues.- 24X7 on-call pager rotation for emergency issue resolution. - Coordinated workflow and case prioritization focusing on most urgent customer issues. - Lead corrective content efforts and prioritize software defect issues with respective design teams. - Coordinated and executed on Design for Supportability (DFO) initiatives to improve product quality and supportability. - Participated helped coordinate support model for the 2010 Vancouver Olympics carrier voice network. Sat in the VANOC technical operations center (TOC) during the Olympics games supporting and monitoring the carrier network.

Ottawa, Canada Area

Junior Engineer - Global Product Support for Carrier Voice Networks (CVoIP) - Specialized in network management (OAMP) and base platform support (Solaris, LDAP/Radius and Oracle). - Collaborate with a number of other teams including R&D, Product Verification, and Product Line Managers to solve time sensitive customer issues. - 24X7 on-call pager rotation for emergency issue resolution.

Bsce, Electrical Engineering - Communications

Activities and Societies: - IEEE - Engineering and Business - Senior Faculty Rep - Electrical and Computer Engineering Committee - EE.

Education record