Julie Mccurley Email & Phone Number

Sherman Oaks, California

Fort Worth, TX

Develop, implement, and maintain a comprehensive internal quality control program covering all mortgage servicing operations, GSE & Federal Requirements, inclusive of policies, procedures, and workflows. Lead and or manage the quality and compliance training programs that provide necessary organizational knowledge to achieve company and regulatory.

Fort Worth, TX

Implementation and management of “Positive Coach Approach”Redesign QA observation form and behavioral documentation to better meet business needs and enhance the customer experienceFacilitated call calibration sessions with internal and external customers alikeInitiated process improvement projects, including reduction of risk, reduced AHT; reduced error.

Fort Worth, TX

Underwrite and sell Credit Union Services, to include, Purchase Money, Home Improvement, Raw Land, Home Equity, and all consumer loans Review Experian credit bureaus, debt ratios, LTV’s, and overall credit worthiness Responsible for meeting and exceeding sales goals Provide member services, to include, interviewing, processing, closing, and funding of all.

Psychology

Psychology And English