John Mc Dermott Email & Phone Number

Ireland

Ireland

• Delivering a range of services to stakeholders working with critical infrastructure for the cloud.
• Clients include: - Critical infrastructure stakeholders - Datacenter investors/owners/developers/operators- Service providers - Hardware & software vendors/manufacturers
• Individually tailored services for clients ranging from startups through to established businesses tackling challenges around speed to market, exponential growth & operating at scale.

• AWS Infrastructure - Data Center Global Services Construction Management
• Management of large scale data center and power projects across leased, owned & colocation sites.
• Program management from planning stage, through design & construction phases and handover to operations.
• Infrastructure deployment in local and remote locations with geographically dispersed teams.

• Strategic consulting including marketing plan & sales strategy development.
• Established, documented & implemented a set of operational processes. Outsourced processes to improve management efficiency.
• Developed a customer retention program.

• Worked with senior internal stakeholders to establish requirements for a 3rd line tech support team. Developed and implemented workflows to define an operating model for the outsourced team. Established KPI’s to.
• Managed delivery of projects in the Digital Products R&D Centre involving cross-functional teams of geographically dispersed in-house resources and outsourced far-shore vendor teams.
• Member of transition team responsible for planning and executing a knowledge transfer that consolidated the operations of multiple US sites into the Dublin office.

• End-to-end delivery of hardware/software and process consulting projects towards Irish mobile operators using Ericsson’s PM methodology (PROPS-C).
• Managed a team of business analysts to map operational processes for a leading mobile operator. Reporting to senior stakeholders within the client organisation.
• Generated weekly financial reports using SAP and reported to the senior management team of Service Delivery Ireland.
• Managed vendors through design and implementation phases to deliver Service Layer projects to mobile operators.

• Design, development and unit test of software for enterprise class web applications used by clients in the insurance, banking and credit union industries. The role involved customer facing duties during the design and.
• Design, development and unit test of UI, application and database components using ASP.net, VB, C#, SQL and AJAX. Contributed to UI design standards documentation.
• Collaborated with functional teams to drive improvements in build process, data management and release management.
• Worked on data migration, system implementation and configuration for new clients.
• Requirements gathering. Creating functional and technical specification documents. Delivered customer demonstrations. Documentation of change requests.
• Involved at all stages of the SDLC from requirements gathering through to support.

Postgraduate Diploma In Project Management

Project Management Framework

Hdip, Applied Science - Software Design And Development

Bsc., Applied Physics And Electronics