Juan Cervantes Email & Phone Number

Oxnard, Ca, Us

Oxnard, Ca, Us

My position was eliminated by GoPuff/Bevmo.I’m taking the time to travel a bit, continue expanding my professional skills via Code Academy in Data and data visualization. I am also relearning Mandarin after having learned it while at CSUCI.

Concord, Ca, Us

Main responsibility at BevMo was Floor Leader, to help ensure best customer service experience and drive key metrics. Those included UPT, Collection wine sales percentage and register add-ons.

Seattle, Washington, Us

Bartender and server at Bazille restaurant

Irving, Texas, Us

Took advantage of free time to be able to really find the perfect fit for next role and company in Adtech.

Ventura, Ca, Us

Primary duty in role was to work through our team JIRA queue. Tickets are categorized Critical, High, Medium, etc., and tickets that have “spend block” added get highest priority. In my time at TTD, I focused my time working on Pacing (both overspend and underspend), Budgeting, Tracking Tags, and (app-)ads.txt type tickets. When working most cases we utilized SMSS connections to our Production or Prod-BI databases using basic select statements or intermediate select statements with joins. In an average day, SQL and Vertica work or queries constitute about twenty-five percent of our day, or if working reporting requests, it can be all day.Pacing tickets - troubleshooting begins by checking the UI for ad group pacing setting. Then query the budget server via Vertica to get a report broken out in 5-minute intervals that tells us reason to stop bidding, potential bid counts, keep rate and actual keep rate. Ads.txt tickets - using a Vertica query to pull inventory avails, it classifies the types of inventories using a case statement. Other quick ticket types include SQL transactional cases such as: archive/unarchive ad groups, advertisers, campaigns; whitelist advertisers for GDPR purposes and so forth.I also occasionally take cases asking for custom reports from our reporting servers based in Vertica. Some troubleshooting cases will lead to pulling a custom spend (bidding) report to tell our business team the story of how a bug/error or other issue affected an ad group or entire campaign. TTD’s success with customers has come from our ability to provide transparency reports on almost any aspect of our campaigns, and it Support can fill the request, we escalate to our BI dept. I would regularly check creatives that are not tracking impressions or clicks. I have experience in troubleshooting DCM ad tags plus work on discrepancy cases with DCM & Sizmek.

Resident beertender and craft beer aficionado.

Camarillo, California, Us

Sys Admin role supporting MedPartners

Camarillo, California, Us

Camarillo, California, Us

I'm my my role as a Level 1 Support Tech, I was the first point of contact for incoming calls from clients. If clients are calling to inquire on an existing ticket, the call is forwarded to the appropriate technician, if it is a new issue, a ticket is created and initial troubleshooting takes place. Other duties include: working help-desk tickets assigned by manager, troubleshooting backup tickets and making routine or as needed onsite visits to clients.

HK Lighting Group specializes high end lighting solutions for architectural and landscape uses. Key responsibilites are to create drawings for prototype light fixtures and parts. I also make revisions to existing production parts and create bills of material for new and updated light fixtures. Other duties include network systems maintenance and marketing material project coordination.

Westlake, Oh, Us

Primary duties involve performing hardware refresh, software and data migration, on IBM Deployment Projects. Old workstations were removed, new workstations were connected to domain and software/data transferred per client request. Performed data wiping on old systems and packaged them to be shipped back to IBM.

Menlo Park, Ca, Us

I work on a contract basis providing a variety of IT related services as per customer requests. Duties include: system back-up, hardware refresh, data migration, software deployment, and hardware and software refresh.Projects include: systems relocation and printer install for Adelson, Testan, Brundo and Jimenez Law Offices on multiple occasions; Network conversion, on-site & remote support for Pacific Western Bank; and system relocation for Intuit.

Seattle, Washington, Us

- Started on Dish station, worked up to Salad & Fry- Ended on Saute and Planche- Other duties included general station prep and line prep.

Coppell, Texas, Us

- In charge of hiring, firing, and training the Winner's Circle Dept.

B.S., Information Technology

Transfer Studies, Computer Network Systems Engineering