Jessa Mae Esteban Email & Phone Number

Finds and fixes bugs in a product or program before its launch, collaborating with developers on fixes to those problems when necessary. Reviewing quality specifications and technical design documents to provide timely and meaningful feedback. Creating detailed, comprehensive and well-structured test plans and test cases, estimating, prioritizing, planning and coordinating quality testing activities.

Olongapo, Central Luzon, Philippines

My duties includes fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Additionally, I am also responsible for office projects and tasks, as well as overseeing the work of our junior admin staff. Part of my task includes filing of government mandated benefits, attending seminars, payroll and paying of monthly, quarterly and annual taxes of the business.

Philippines

3D Steel detailing / Drafting Assistant

-Answers Clients queries and concern thru social media accounts, emails, and live chats-Uses SalesForce and other operating systems for each line of business-Monitors the movement of the customer's answers for each line of business -Ensures that the customer will be satisfied with our answers regarding his/her concerns -Follows the DPA of 2012 RA 10173 or Data Privacy Act for each customer-Assists other Care Reps when they needed help.-Coordinates all the sensitive issues with the Team Leader-Provides complete details to the customer based on the system for all the queries-Creates new case number for those cases that are needed to be escalated to the call center department or Business Center-Follow-ups the customer if he/she is satisfied or needs additional information or if he/she has other concerns-Updates the daily tracker for reporting purposes-Attends daily huddles and take note of every change for the standard procedure for each line of business-Stays connected with the team and makes sure that I am always available on calls or chats

Parañaque, National Capital Region, Philippines

-Performs duties to the highest standards of efficiency, guest service, and integrity. -Ensures the Cashiers are performing the duties as written in their job description and reports directly to the Cage Shift Manager and Cage Manager. -Handles cash, Processing Money Orders, Foreign Currency Redemption, and accurate Bank/Cash Drawer balancing. -Provides excellent guest service to promote guest satisfaction and repeat business -Assists guests with their cash handling needs, processing money orders, Foreign Currency redemption, and accurate bank/cash drawer balancing.-Attends to customer needs at all times to keep guest satisfaction at its highest degree.-Ensures the accuracy of assets within the vault, main bank, and cash drawers on the casino floor.-Monitors the cash flow for each patron to make sure that it is properly reported if it hits the AML threshold. -Checks and records the patron's complete information as a reference for possible reports.

Pasay, National Capital Region, Philippines

-Handles money, chips, and managing paperwork, which requires mathematical and cash handling abilities. -Maintains the cage safe and clean. -Completes all gaming forms and reports. -Provides friendly, courteous, and efficient service to customers. -Replenishes cash to the casino owned ATMs. -Responsible for collecting and counting all the money from drop boxes and stackers from slots machines.-Assists Audit Representative for monthly Audit in all cage areas.

Subic, Philippines

-Greets the guests from the time they entered the restaurant and guide them to the available table.-Offers them something to drink first then handed them the menu.-Takes their order and suggests menu they might like.-Assists them on everything they might need.-Make sure to be attentive to all their needs.-Stands where the guest can easily see you for them to call you easily if they need something-Give them the best customer service until they leave the place.

Subic Philippines

-Train and orient newly hired staffs for their duties and responsibilities in the store.-Check the stocks from time to time for the monthly delivery.-Promote newly delivered items to our VIP members.-Accomplish all the sales reports including daily weekly and monthly reports.-Coordinate and process all the travel documents for the monthly deliveries.-Display the latest trend to attract tourist and customers.-Conduct inventory every end of the month.-Deposit daily sales for bank pick up everyday.

Subic Philippines

-Encodes and secure the data of the customer from the medical records to the system they provided.-Organizes files for logical and manageable fashion.-Adheres to and meet set schedules and deadlines.-Reports any major errors or inconsistencies to the superior.-Maintains report logs of all the in progress and completed works.-Make sure to keep all the datas confidential.

Subic Philippines

-Collate purchase orders and purchase requisitions in order to order materials, goods and supplies. Send them to the suppliers.-Review inventories and order as required.Interact with the suppliers on a day to day basis.-Review deliveries against the orders.-Track the status of any orders.-Deal with non supplied, under orders, over orders and damaged goods.-Ensure that any invoices are sent to accounts for payment.-Produce and maintain all reports.Manage any procurement activities including RFP’s (Request For Proposals).-Make monthly forecast for each assigned materials.-Visit the warehouse weekly to make sure that there are enough physical inventory for the production to use.