Jennifer Mchugh, Msha Email & Phone Number

United States

Camden, New Jersey, Us

Daytona Beach, Florida, Us

• Manage a book of private-sector business with 50+ clients focusing on client satisfaction and retention.• Collaborate with carriers and vendor partners to ensure the group runs smoothly.• Act as the direct contact for HR and management if any questions/concerns arise.• Deal with escalated client issues.• Market groups and present renewal options that best suit each client. • Check in daily with account specialists to see if there are any issues they need assistance with.• Involved with technology team, assisting in builds of new groups for benefit administration systems.• Ambassador for Brown & Brown's Population Health consulting services.• Member of LGBTQ+ Teammate Resource Group.• Member of LGBTQ+ Pride Committee.

Armonk, Ny, Us

• In October 2019 I was promoted to a Renewal Consultant and began to focus more on client retention, all the while helping members and groups with questions/concerns and handling open enrollment and renewal meetings. Switching from an Account Consultant to a Renewal Consultant was a great way to learn more about the financials behind our product. I reviewed carrier renewals, created renewal exhibits for our product, ran renewal reporting and ultimately created a package to share with the client.• In December 2019 I was approached about doing a dual role and also helping to expand our business via a Sales Consultant role.

Armonk, Ny, Us

• Worked as an Account Consultant, helping groups and members save money while maintaining benefits. I managed a book of business close to 50 clients (both public and private sector, approx. 5000 lives, territory spanning from NJ to eastern PA and Philadelphia). I helped members understand the product the company offered and how it worked with their underlying insurance plan. I also helped with day to day questions/concerns as well as escalated issues - my goal was to make the member's experience as easy as possible. I also handled open enrollment and refresher/renewal meetings. I am confident in my ability to stand in front of 100+ members for open enrollment and explain their benefits, in fact I actually enjoy this. I also enjoy working with clients and members in all industries to help them with their needs.

Princeton, Nj, Us

• Administered the organization's health benefits programs. Informs employees of benefit eligibility, verifies and processes enrollments, changes, terminations.• Responsible for handling all workers compensation claims. Works closely with insurance providers, doctors' offices and regional offices to provide status updates and guidance.• Calculated benefit deductions, and reconciles monthly billing.• Reviewed reports from plan providers to verify accuracy and resolve discrepancies. • Generated various reports for local offices and executive management.• Maintained accurate files of enrollments, claim information and other documentation.• Ensured compliance with various federal and state mandates.• Provided training and responds to inquiries regarding all benefits offerings.

I began working here as a receptionist and then was promoted to the rehabilitation aide• Explained and monitored patient exercises, ensuring they maintain proper form throughout• Helped the therapist by prepping electrical stimulation, heat/ice packs• Prepared patient files and electrical stimulation pads for the day• Kept equipment clean by sanitizing after use and do laundry• Verified patients’ benefits with insurance companies• Contacted insurance companies regarding claims/approvals• Answered phone calls, set up patients’ appointments, prepare new patient files• Made therapy a fun experience by actively engaging with patients• Handled social media accounts and coordinate community events

Freemans Bay, Auckland, Nz

• I attended initial training February 2014 and was certified April 2014 as a BODYCOMBAT instructor• I learn the releases and teach group fitness classes, giving my students an intense workout while making sure that it's fun• During the classes I make sure to walk my students through the moves and instruct them on proper form to ensure no injuries• Getting certified was one of the best decisions I've ever made and I truly love inspiring others to be the best they can be through BODYCOMBAT

• Instruct bootcamp classes to students of all different fitness levels• Pay constant attention to my students form and correct if wrong to prevent injury• Provide constant motivation throughout the classes to keep my students going• Most importantly, make bootcamp classes fun!

Us

During my time at Work Out World I did both sales and personal trainingIn sales, I:• Promoted and sold gym memberships and personal training packages• Ensured that only members entered the gym• Answered phones and helped members with questions they had• Went out and hung up flyers promoting our current dealsIn training, I: • Trained clients by working with all different types of equipment, while keeping their fitness goals in mind• Came up with specific workout plans for each of my clients • Suggested diet plans to my clients to help them maximize their results• Pushed new Personal Training packages

Englewood, Co, Us

• Started as a cashier and was promoted to a senior sales authority (the golf and tennis specialist)• Helped customers on the sales floor in every department• Helped customers with questions over the phone and helped customers order items on the online store• Drove sales, loyalty card enrollments and extended coverage plans

Master Of Science - Ms, Healthcare Administration

English, Psychology And Statistics Courses

Bachelor'S Of Science In Health Studies, Health Studies

Degree In Mixology

Education record