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Jordan Mckenzie is listed as Customer Support at Mentor Me Collective, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Jordan Mckenzie.
Jordan Mckenzie previously worked as Grow with Google IT Support Scholar at Mentor Me Collective and Global Customer Support at Bloomberg Lp. Jordan Mckenzie holds Clicked Workforce Training Program from Clicked.
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Highly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Adept at banking processes, client services, sales, customer service, and cash handling. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.
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Enrolled as a Grow with Google IT Support scholar for the Spring Collective 2024 cohort.Selected among Top 100 participants out of 3,000+ applicants in the Mentor Me Collective x Grow with Google Program for the Spring 2024 Cohort. Will complete IT Support Certification in Information Technology Support
• Assisted with responding to customers which may include contact via phone and/or email communications• Partnered with District Managers/store teams as appropriate to investigate and take action upon issues as needed• Escalated to Customer Service Manager any situation requiring additional guidance/input to achieve a resolution• Maintained thorough and accurate records via a database of all customer contacts and responses• Monitored daily omni-channel execution and fulfillment by stores and follow up• Assisted with entering customer contacts into database• Assisted with routine reporting
• Provided exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base;• Managed customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information;• Acted as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs;• Knowledgeable in company policies and procedures including after sales policies and repair case management;• Demonstrated passion for the brand and kept relevant with brand information including but not limited to Gucci products, brand storytelling, social responsibility, services, promotions and marketing trends;• Understood the customer needs and resolved cases to enhance brand loyalty;• Cultivated relationships and offered special, dedicated and curated service to Very Important Gucci clients (VIG) actively contributing to increased sales revenue;• Ensured relevant administration is completed and distributed appropriately;• Supported quality assurance and shared product and website related client feedback;• Cross collaboration with other Gucci partners, including stores in managing customer cases;• Contributed towards the efficiency of the Client Services team and played a key role in achieving the service level targets.
Brooklyn, New York
• Responded to incoming calls from customers and bank personnel relating to individual accounts• Assessed customer needs and suggested products and services accordingly • Researched and resolved service related problems • Provided account-related services in conformance with policy, procedures and service quality standards• Used call center computer system to assist and research customer inquiries• Reviewed/verified transactions to ensure proper processing according to established quality standards• Processed transactions, including money transfer, deposits and withdrawals, and data entry to update client files • Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services
New York City Metropolitan Area
• Provided a high level of customer service through a friendly approach, strong professionalism and timely assistance with customer transactions• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit• Identified sales opportunities and referred customers to branch partners in financial services• Executed customer transactions, including deposits, withdrawals, money order and checks
New York City Metropolitan Area
• Provided excellent customer service to cultivate loyalty and satisfaction• Increased brand awareness through event marketing, demonstrations, sales and brand promotion• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction• Up-sold and cross-sold products effectively, driving sales and increasing revenue
• Delivered excellent customer service to each customer• Organized sales floor to keep up presentation• Increased revenue by recommending additional items• Handled all sales and cash transactions with 100% accuracy
New York, New York
• Met incoming customers and provided immediate assistance• Listened to customer needs and preferences to provide accurate advice• Cleaned and organized the store, including the checkout desk and displays• Handled all customer relations issues in a gracious manner and in accordance with company policies
Activities and Societies: I'm currently a part of Clicked & IBM SkillsBuild learning community and I actively participate in learning.
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Jordan Mckenzie works for Mentor Me Collective.
Jordan Mckenzie is listed as Customer Support at Mentor Me Collective.
Jordan Mckenzie is based in Brooklyn, New York, United States while working with Mentor Me Collective.
Jordan Mckenzie has worked for Mentor Me Collective, Bloomberg Lp, Robert Graham Designs, Gucci, and Dime Community Bank.
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Jordan Mckenzie holds Clicked Workforce Training Program from Clicked.
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