Jordan Mckenzie Email & Phone Number

Enrolled as a Grow with Google IT Support scholar for the Spring Collective 2024 cohort.Selected among Top 100 participants out of 3,000+ applicants in the Mentor Me Collective x Grow with Google Program for the Spring 2024 Cohort. Will complete IT Support Certification in Information Technology Support

New York City Metropolitan Area

• Assisted with responding to customers which may include contact via phone and/or email communications
• Partnered with District Managers/store teams as appropriate to investigate and take action upon issues as needed
• Escalated to Customer Service Manager any situation requiring additional guidance/input to achieve a resolution
• Maintained thorough and accurate records via a database of all customer contacts and responses
• Monitored daily omni-channel execution and fulfillment by stores and follow up
• Assisted with entering customer contacts into database

• Provided exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base;
• Managed customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information;
• Acted as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs;
• Knowledgeable in company policies and procedures including after sales policies and repair case management;
• Demonstrated passion for the brand and kept relevant with brand information including but not limited to Gucci products, brand storytelling, social responsibility, services, promotions and marketing trends;
• Understood the customer needs and resolved cases to enhance brand loyalty;

Brooklyn, New York

• Responded to incoming calls from customers and bank personnel relating to individual accounts
• Assessed customer needs and suggested products and services accordingly
• Researched and resolved service related problems
• Provided account-related services in conformance with policy, procedures and service quality standards
• Used call center computer system to assist and research customer inquiries
• Reviewed/verified transactions to ensure proper processing according to established quality standards

New York City Metropolitan Area

• Provided a high level of customer service through a friendly approach, strong professionalism and timely assistance with customer transactions
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
• Identified sales opportunities and referred customers to branch partners in financial services
• Executed customer transactions, including deposits, withdrawals, money order and checks

Brooklyn, New York, United States

New York City Metropolitan Area

• Provided excellent customer service to cultivate loyalty and satisfaction
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Up-sold and cross-sold products effectively, driving sales and increasing revenue

• Delivered excellent customer service to each customer
• Organized sales floor to keep up presentation
• Increased revenue by recommending additional items
• Handled all sales and cash transactions with 100% accuracy

New York, New York

• Met incoming customers and provided immediate assistance
• Listened to customer needs and preferences to provide accurate advice
• Cleaned and organized the store, including the checkout desk and displays
• Handled all customer relations issues in a gracious manner and in accordance with company policies

Clicked Workforce Training Program

Activities and Societies: I'm currently a part of Clicked & IBM SkillsBuild learning community and I actively participate in learning.

Business Administration And Management, General

Education record