James Mckey Email & Phone Number

Vienna, VA, US

Vienna, VA

• Providing on-site and remote IT and cloud services from an AWS certified engineer with seasoned experience in Windows, Linux, and Mac OS.
• Offering a mixture of solution blends to fit any need from Ubuntu Linux on AMD laptops to Windows Server on custom built rack servers syncing with AWS or Azure AD services.
• Deployed cost-efficient pfSense firewall network solution on DELL hardware, achieving 150+% efficiency improvement across all metrics.
• Transitioned to Proxmox… Show more
• Transitioned to Proxmox virtualization from VMware preventing an 80% increase in licensing costs.
• Provided IT support operations, with VMware troubleshooting ensuring user access & system reliability Show less

Pensacola, Florida Area

• Orchestrated multiple migrations from on-site server environments to cloud-based solutions, ensuring zero downtime and data integrity (Windows Server, Linux, Mac OS)
• Implemented and maintained network infrastructure, including routers, firewalls, VPNs, o365, and secure WiFi, across multiple locations and clients
• Developed PowerShell scripts to automate disk cleanup procedures, enhancing system efficiency and reliability
• Established and streamlined processes for complex site… Show more
• Established and streamlined processes for complex site operations, ensuring smooth project execution and client satisfaction
• Managed complex setups including VMware vCenter and multi-server DELL PowerEdge rack setups (Hyper-V) for custom engineering warehouse solutions (primarily Windows Servers) Show less

Pensacola, Florida Area

- Instructed Algebra I and Geometry across multiple grade levels and of varying abilities having to incorporate multiple teaching strategies for different learning styles.- Followed district guidelines and sought out additional guidance for lesson planning from both teachers and district advisers.- Pursued a variety of instructional methodology and adopted.

USA

• Conducted extensive research into the science of storytelling and the human brain, specifically the inherent receptivity of the brain to storytelling as a preferred mode of communication.
• Acquired, through self-guided training, proficiency in the Adobe Creative Suite for video production, including Adobe Premiere Pro, Adobe After Effects, Adobe Audition, and Adobe Prelude.
• Developed strong story-building skills in various media

Heathrow, Florida

• Led and participated in social media campaigns and crisis management including the proposal and launch of high engagement rate AMAs on Reddit
• Assessed and recommended enterprise SaaS social media toolsets that enabled the company to capture a clear picture of each customer's total end-to-end experience.
• Determined the data to be tracked in order to measure customer happiness, loyalty and advocacy and then advised and assisted on implementation.
• Utilized Six Sigma processes to… Show more
• Utilized Six Sigma processes to measurably improve customer engagement on social and deliver positive (and public) customer experiences end-to-end
• Innovated social media usage within the company by leading in utilization of internal wikis, interactive intranet platforms and Salesforce Chatter.

• Planned and implemented user acceptance testing programs (Beta, Release Candidate and First Availability) for Backup Exec, the No.1 Windows Server backup product, and for Backup Exec System Recovery. These programs.
• Exceeded all cross-departmental goals, including customer participation, defects found and enhancement requests submitted. Achieved a 50-fold increase in sign-ups for each… Show more
• Exceeded all cross-departmental goals, including customer participation, defects found and enhancement requests submitted. Achieved a 50-fold increase in sign-ups for each category.
• Worked with the legal team to devise innovative contests that awarded weekly prizes for the top defects found. The initial run awarded $3,000 in prizes, resulting in a savings of over $1 million.
• Implemented innovative methods to persuade disgruntled customers to participate in our Beta and early product feedback and improvement cycles.
• Delivered high-quality customer references and testimonials to marketing teams.

Heathrow, FL

• Assessed the patch-fix publication system, then designed and implemented a new MediaWiki wiki portal (Open Source WAMP stack) in order to more effectively and transparently manage the defect triage and fix process in.
• Converted the existing process, which had a one-person bottleneck and problematic failure points, to a scalable multi-person system that was editable in real time, allowing for the quick and seamless rollback of any.
• Managed Engineering’s… Show more
• Managed Engineering’s incoming escalations for customer-facing issues to determine severity and potential workarounds, and, when necessary, debug with source code for root-cause analysis.
• Merged bug-fix code with current patched shipping product code to produce and deliver customer patch binaries and consolidated service packs.
• Worked with a small team to develop the very first Backup Exec certification exam for IT professionals. Show less

Orlando, Florida Area

• Led critical onsite support and consulting engagements for top 1% enterprise clients, including GM, Allergan, and Ingram Micro, resulting in increased product loyalty as well as direct revenue of more than $100,000
• Researched, reproduced and logged numerous customer incidents, which often resulted in a bug fix or product enhancement being logged with Engineering for resolution via self-authored workaround tech documents, patch.
• Researched, reproduced and logged numerous customer incidents, which often resulted in a bug fix or product enhancement being logged with Engineering for resolution via self-authored workaround tech documents, patch.
• Was chosen to serve in a “momentum” role in an effort to improve technical support practices and knowledge dissemination. In this role, met with all support frontline and advanced teams to assess the problem resolution.
• Created and improved more than 50 public documents (not hotfix-related) which, to date, have a combined public hit count of over 500,000, allowing thousands of customers to quickly and easily solve their issues. Show.

Master Of Arts (M.A.), Corporate Communication And Technology

Weekend professional program that allowed me to continue working full time at Symantec while I earned my degree.

Bachelor Of Science (B.S.), Computer Science